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NEAT reports results:
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SAP HANA and S/4HANA Services
Mar 22, 2019 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP HANA and S/4HANA services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on SAP HANA and S/4HANA. Vendors evaluated are Accenture, Atos, Cognizant, DXC Technology, EPAM Systems, IBM, Infosys, LTI, NTT Data, TCS, Tech Mahindra, Tieto, Virtusa, Wipro, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
RPA & AI in Banking
Mar 12, 2019 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA & AI services in the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around RPA, AI, and supporting new digital banking models. Vendors evaluated for this NEAT are Atos, Capgemini, CGI, Firstsource, Genpact, HCL Technologies, Infosys, LTI, Mphasis, NIIT Technologies, NTT Data, Tech Mahindra, Wipro, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services
Feb 21, 2019 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on build services and run services. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, Computacenter, DXC Technology, Fujitsu, Getronics, Infosys, Mphasis, NTT Data, TCS, Tech Mahindra, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Energy & Utilities
Feb 06, 2019 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience (CX) services in the Energy & Utilities sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Atento, Capita, Comdata Group, iQor, TCS, Unisono, Wipro, and WNS. To find out more, contact Keith MacLean at [email protected].[read more] -
Next-Generation MSP
Jan 24, 2019 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on sourcing insight & innovation, technology innovation, MSP agility, and geographic scalability. Vendors evaluated are Advantage xPO, Affinity Workforce, Allegis Global Solutions, Avencia, Capita, Guidant Group, HCMWorks, KellyOCG, Lorien, Resource Solutions, talentCRU, and TAPFIN. To find out more, contact Guy Saunders at [email protected][read more] -
Salesforce Services
Dec 05, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in application development, IT service, digital transformation, and new business model enablement. Vendors evaluated are Accenture, BearingPoint, Cognizant, DXC Technology, IBM, Infosys, NTT Data, TCS, Tech Mahindra, T-Systems, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
UX-UI Services
Nov 29, 2018 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering UX-UI services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & design and development services. Vendors evaluated for this NEAT are Accenture, DXC Technology, Genpact, IBM, Infosys, Luxoft, Mphasis, NIIT Technologies, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tigerspike, Virtusa, Yash Technologies, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Blockchain in Business Process Transformation
Nov 29, 2018 by David MayerThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering blockchain services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on the banking, government, and telecoms & media sectors. Vendors evaluated for this NEAT are: Atos, Capgemini, EY, IBM, Infosys, Mphasis, NTT Data, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Keith MacLean at [email protected].[read more] -
Multi-Process HR Services
Nov 07, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with capability around cloud-based services, and with a specific focus on Workday and SAP SuccessFactors. Vendors evaluated for this NEAT are Accenture, ADP Employer Services, Alight Solutions, Capgemini, Capita, Ceridian, Conduent, DXC Technology, Excelity Global, Hexaware Technologies, IBM, Infosys, Neeyamo, NGA Human Resources, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Infrastructure Brokerage & Orchestration
Oct 25, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cloud infrastructure services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in brokerage services and orchestration services. Vendors evaluated are Atos, DXC Technology, Fujitsu, Getronics, IBM, LTI, Mphasis, NTT Data, Sopra Steria, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Mortgage & Loan BPS
Oct 25, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage and loan banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on origination, servicing, secondary market services, and enabling new digital banking models. Vendors evaluated for this NEAT are Accenture, Conneqt, DXC Technology, Fidelity Investments, HCL Technologies, Infosys, Intelenet Global Services, Mphasis, TCS, Tech Mahindra, Wipro, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital CX Services
Sep 14, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital customer experience (CX) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Aegis, Alorica, Arvato, Atento, C3, Capita, Comdata, Concentrix, Conduent, Convergys, CSS Corp, DXC Technology, HGS, Intelenet Global Services, iQor, Sitel Corporation, Sutherland Global Services, Sykes Enterprises, TaskUs, TCS, Tech Mahindra, Teleperformance, Transcosmos, TTEC, VXI Global Solutions, and WNS Global Services.To find out more, contact Keith MacLean at [email protected].[read more] -
Sourcing & Procurement BPS
Aug 29, 2018 by Janet IrwinThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering sourcing & procurement business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cognitive sourcing & procurement capability. Vendors evaluated for this NEAT are 4C Associates, Accenture, Capgemini, Capita, DXC Technology, Genpact, GEP, HCL Technologies, IBM, Infosys, Proactis, Proxima, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Aug 28, 2018 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering managed security services (MSS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on preventative security services and advanced security services. Vendors evaluated for this NEAT are Atos, Capgemini, DXC Technology, IBM, Infosys, Secureworks, TCS, Unisys, and VirtualArmour. To find out more, contact Guy Saunders at [email protected].[read more] -
IoT Services
Aug 22, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on efficiency improvement, offerings enhancement, CX, and enabling new business models. Vendors evaluated are: Accenture, Altran, Atos, Capgemini, EPAM Systems, Genpact, Harman Connected Services, Hexaware Technologies, IBM, Infosys, L&T Technology Services, LTI, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tieto, T-Systems, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Advisory, Assessment & Migration Services
Jul 12, 2018 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in advisory and assessment services and migration services. Vendors evaluated for this NEAT are Atos, CSS Corp, DXC Technology, EPAM Systems, Infosys, LTI, Luxoft, Mphasis, NIIT Technologies, NTT Data, TCS, Trianz, Unisys, Virtusa, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive IT Infrastructure Management Services
Jul 04, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cognitive IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cognitive service desk and server-centric services. Vendors evaluated are Atos, CSS Corp, DXC Technology, IBM, Infosys, LTI, Mphasis, NIIT Technologies, Syntel, TCS, Trianz, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Business Process Transformation through RPA & AI
Jun 26, 2018 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and AI business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in eight industry sectors: Banking, Energy & Utilities, Healthcare, Insurance, Manufacturing, Retail, Telecoms & Media, and Travel, Transportation & Logistics. Vendors evaluated for this NEAT are: Arvato, Capgemini, Conduent, Convergys, EXL, Genpact, HCL, HGS, Infosys, LTI, Mphasis, NTT Data, Sopra Steria, Swiss Post Solutions, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking Services
Jun 20, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on SaaS/BPS, professional services, retail banking, capital markets, and on supporting new digital banking models. Vendors evaluated for this NEAT are Atos, Avaloq, Capco, Capgemini, Conneqt, EXL, Genpact, Infosys, Mphasis, Syntel, TCS, Tech Mahindra, Tieto, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
GDPR Services
May 16, 2018 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering IT services in support of the General Data Protection Regulation (GDPR) that comes into effect in EU law on 25th May 2018. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on consulting, implementation, and ongoing management. Vendors evaluated are: Atos, Capgemini, DXC Technology, IBM, Infosys, LTI, Secureworks, Sopra Steria, and TCS. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
DXC Enhances P&C Insurance Solutions with AI-Now Strategy
Apr 08, 2024 by Bilal Chaudhry[read more] 1 commentsNelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina, where the theme was ‘Connecting the world’s largest insurance community to solve challenges and drive value’. DXC focused on: Its new product strategy to meet i[...]
WNS Aggressively Developing Digital Interventions to Transform Insurers’ Claims Capability
Jan 22, 2021 by John Willmott[read more] 0 commentsWNS has a highly developed property & casualty (P&C) insurance practice handling 30 million claims transactions and ~$12 billion in claims spend annually. The company has extensive capability in property & casualty supporting motor, property, casualty, employer and public l[...]
HCL's 3-Lever Approach to Business Process Automation: Risk & Control Analysis; Lean & Six Sigma; Cognitive Automation
Oct 13, 2017 by John Willmott[read more] 0 commentsHCL has undertaken ~200 use cases spanning finance & accounting, contact, product support and cross-industry customer onboarding, and claims processing, using products including Automation Anywhere, Blue Prism, UiPath, WorkFusion, and HCL’s proprietary AI tool Exacto. This blog summariz[...]
Genpact Acquires BrightClaim to Enhance Positioning as Disruptive Claims Managed Service Provider
May 18, 2017 by Rachael Stormonth[read more] 0 commentsGenpact has had a traditional presence in offshore-based adjudication support services for the property & casualty sector but is now, supported by its acquisition of BrightClaim, aiming to reposition as a disruptive provider of claims managed services. The acquisition of BrightC[...]
Insurance BPS: Delivery & Service Line Trends for 2017
Feb 09, 2017 by NelsonHall Analyst[read more] 0 commentsThe insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key[...]
WNS: Applying RPA in P&C Insurance with Focus on FNOL, Claims & Underwriting
Jul 21, 2016 by Rachael Stormonth[read more] 0 commentsThis is the second in a series of blogs looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. WNS’ RPA journey is moving quickly, with six pilots underway and five more ready to go. WNS has decided to wait on AI for the time being[...]
Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC
Jun 23, 2016 by NelsonHall Analyst[read more] 0 commentsThis is the first in a series of blog articles looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. First up: Wipro. Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA p[...]
Capita’s Offer to Xchanging: How it Makes Sense
Oct 19, 2015 by Rachael Stormonth[read more] 0 commentsOn October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month[...]
HP Enterprise Services to Strip Out $2bn of Annual Costs in Next Three Years in Pursuit of Margin of 7-9%
May 22, 2015 by Rachael Stormonth[read more] 0 commentsHP Enterprise Services has announced Q2 FY 2015 results, for the period ending April 30, 2015: Revenue was $4,817m, down 15.5% y/y, and down 10% in constant currency (CC), reflecting key account run off and weakness in EMEA Segment earnings before taxes (EBT) were $194m, a margin o[...]
Accenture to Acquire Agilex to Enhance Digital Capabilities and Agile Delivery for Federal Sector
Feb 09, 2015 by Rachael Stormonth[read more] 0 commentsAccenture Federal Services (AFS) is to acquire Agilex Technologies, a privately-held provider of digital solutions for the U.S. federal government based in Chantilly, VA. Terms of the transaction were not disclosed. The acquisition will enhance Accenture’s digital capabilities in anal[...]
IBM Cloud Infrastructure Investments Lead IBM Outsourcing Transformation
Feb 04, 2015 by Rachael Stormonth[read more] 0 commentsOverall IBM Group revenues in 2014 declined 6% (-1% in CC and excluding divestitures). However, IBM is in the midst of a major adjustment of its portfolio. In line with this, the company is reporting $25bn in revenues (and 16% revenue growth) in 2014 (out of a total of $92.8bn) from its "str[...]
NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for P&C Insurance BPO in the Automotive Sector
Dec 01, 2014 by NelsonHall Analyst[read more] 0 commentsNelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Property & Casualty Insurance BPO for the automotive sector. The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) fo[...]
Wipro Changes its Approach to “Fast and Uncertain”, with Increased Focus on Developing Effective Ecosystems
Sep 30, 2014 by Andy Efstathiou[read more] 0 commentsThis week Wipro held its first analyst day in the U.S. in over 18 months. During this time, Wipro has conducted a strategic review of its approach to the market, and decided to change its method of engaging clients and prospects. First CEO TK Kurien opened by describing Wip[...]
NIIT: Insurance Product Launch
Sep 26, 2014 by NelsonHall Analyst[read more] 0 commentsNIIT is set to launch its latest offering to the insurance market next week, in the form of an upgraded policy and claims administration system which will join its existing set of insurance tools. NIIT has delivered IT services to its Lloyds of London clients for some 20-years, using its insuranc[...]
Cognizant Q2 2014 Results: Delivers on Revenues, Margins, But Share Price Falls on Reduced Guidance. Over-Reaction, We Feel
Aug 06, 2014 by Rachael Stormonth[read more] 0 commentsSo why has Cognizant’s share price taken such a battering today, after such strong topline growth (16.5%, at the mid-point of prior guidance) and a non-GAAP operating margin of 21%, above the company’s target range of 19% to 20%? (see here). Quite simply because of the revis[...]
Wipro Q1 FY 2015 Results: Good in Parts....
Jul 24, 2014 by Rachael Stormonth[read more] 0 commentsWipro announced its Q1 FY 2015 results today (for full details see here:). Bit of a mixed bag from Wipro this quarter, generally positive, but with a few areas where we would hope to see improve over the next few quarters. Looking at overall topline performance, revenues we[...]
GP Strategies: Looking at International Expansion
May 01, 2014 by Gary Bragar[read more] 0 commentsGP Strategies is focused on global expansion. Its non-U.S. business accounted for 22% of global revenues in Q1 2014. Continued global deployment at its soon-to-be largest client HSBC will add to international growth this year. In Q1 2014 deployment of services to HSBC c[...]
Xerox Services Q4 2013 Results: Needs to Improve Margin In 2014
Jan 24, 2014 by Rachael Stormonth[read more] 0 commentsXerox Services financial performance in Q4 and full year 2013 had some clear positives. Looking at signings: Full year 2013 signings were up 20%, with BPO and ITO renewal rate at 92%, above the target range of 85% to 90% and 7 points higher than 2012. And new business signings was up 9% in [...]
Wipro Q3 FY14 Results: Making Progress, But Is it Catching Up?
Jan 17, 2014 by Rachael Stormonth[read more] 0 commentsWipro results this quarter show an ongoing improvement: topline growth is continues to improve and operating margin is the highest it has been for two years. Clearly, it still has a way to go to catch up with Indian growth rates (NASSCOM guided on 14% this FY), let alone with TCS. This quarter, Wipr[...]
GP Strategies To Acquire Denmark's Effective-People and Effective-Learning Companies to Strengthen HCM Capability
Jan 17, 2014 by Gary Bragar[read more] 0 commentsOn January 17, 2014 GP Strategies announced its intent to acquire the Effective-People and Effective-Learning companies in Denmark to strengthen its HCM capability beyond learning. The two companies are part of the Effective Companies headquartered in Copenhagen. Their combined revenue in 2013 was $[...]
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