Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.
Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.
John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.
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Contracts Database
for IT Services
Track the pattern of service adoption by monitoring IT Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
These documents are available to logged in clients that have purchased access to this program.
The NEAT (NelsonHall Vendor Evaluation and Assessment) tools for strategic sourcing managers are part of NelsonHall's "speed-to-source" initiative. The NEAT tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their "ability to deliver immediate benefit" to buy-side organizations and their "ability to meet client future requirements".
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Learning BPO
NEAT analysisPublished on:
January 22, 2014 by Gary Bragar
NelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Learning BPO
NEAT analysisPublished on:
January 22, 2014 by Gary Bragar
NelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Learning BPO
NEAT analysisPublished on:
January 22, 2014 by Gary Bragar
NelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Learning BPO
NEAT analysisPublished on:
January 22, 2014 by Gary Bragar
NelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Learning BPO
NEAT analysisPublished on:
January 22, 2014 by Gary Bragar
NelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Learning BPO
NEAT analysisPublished on:
January 22, 2014 by Gary Bragar
NelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Learning BPO
NEAT analysisPublished on:
January 22, 2014 by Gary Bragar
NelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Learning BPO
NEAT analysisPublished on:
January 22, 2014 by Gary Bragar
NelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.
request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Learning BPO
NEAT analysisPublished on:
January 22, 2014 by Gary Bragar
NelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
Select weighting:
The size and positioning of bubbles in the chart are based on real data. Clients with access to NEAT functionality will see the real vendor names.