featured posts:
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Enterprises Utilizing AI to Drive Business Outcomes from Cognitive & Self-Healing IT Infrastructure
Apr 11, 2025, by John LahertyNelsonHall recently completed an in-depth analysis of cognitive & self-healing IT infrastructure management services, researching the capabilities of leading IT services vendors and the requirements of their clients. This blog looks at the investments vendors need to make to meet client demand and how the market will evolve over the next 12 to 18 months. Enterprises utilize co[...]
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Infosys Shares Best Practices in Applying GenAI to QE
Apr 02, 2025, by Gaurav ParabThe QE/testing industry has quickly adopted GenAI, and the nature of GenAI use cases has significantly changed in the last 18 months. Initially, the industry went through a discovery phase, identifying how to use LLMs for QE. The first GenAI use cases were test authoring (generating test scenarios from user stories/requirements, test cases, and test scripts), test data management, an[...]
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Compucom Focusing on Transformative Cost-Led Optimization
Mar 11, 2025, by John LahertyNelsonHall recently attended Compucom's Analyst and Advisor Event 2025 in Philadelphia. Kevin Shank, CEO, kicked off the event with an update on Compucom's key activities to date and investments in its people, end-to-end lifecycle services, and AI-driven innovation, including its Full Lifecycle Observability (FLO) Framework. Shank reiterated Compucom's approach to co-c[...]
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Capgemini Enhances Enterprise Automation Fabric with Increased Emphasis on GenAI & Sustainability
Feb 17, 2025, by John WillmottWhen NelsonHall looked at Capgemini Enterprise Automation Fabric (EAF) a year ago, the primary expectation of clients and Capgemini’s emphasis was on monitoring and relating the impact of missed IT KPIs and incidents to individual business KPIs. While this remains a very important foundation, clients are now typically looking to move beyond keeping the lights on to adopting [...]
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IT Services Expectations for 2025: U.S. Rebound & GenAI
Jan 17, 2025, by Dominique RaviartAfter the slowdown of 2023, 2024 promised to be the year of IT services reignition, particularly in the U.S. This scenario has not occurred. U.S. spending is only now on a recovery path in financial services and high-tech, with signs of improved discretionary spending. We expect 2025 to be a reversal of recent trends, notably in U.S. IT services spending, having lagged Europe desp[...]
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Sopra Steria: Consistent Strategic Priorities & Emphasis on Operations
Jan 03, 2025, by Dominique RaviartSopra Steria recently held its first Capital Markets Day. Following significant scope changes (including in Benelux and its defense & security sector business) and the sale of its Sopra Banking Software business, the company, now mainly an IT service pure-play, highlighted its strategic priorities. Its 2028 plan shared by management is consistent with previous announcements. T[...]
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Compucom Launches Full Lifecycle Observability Framework
Nov 28, 2024, by John LahertyCompucom provides end-to-end digital workplace services for large and mid-size businesses, supporting 9m devices and handling 8m service desk contacts annually. Key capabilities include managed services, IT support, technology sourcing solutions, projects, and professional services. Recently, Compucom has enhanced these services by: Launching its Full Lifecycle Observability[...]
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NTT DATA Lifts the Veil on Business Consulting
Nov 26, 2024, by Dominique RaviartNTT DATA Group recently held its virtual consulting day. In May, we reported on the new NTT DATA after its merger with NTT Ltd., the creation of NTT DATA Japan and Inc., and its priorities. At the time, we commented: “NTT DATA Inc. remains a quiet giant whose capabilities are not yet well-known” as NTT DATA’s management discussed how it had embedded its Business Con[...]
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NTT DATA Enabling Digital Workplace Innovation
Nov 07, 2024, by John LahertyIn a recent NelsonHall blog, we looked at the key themes and investments being made across digital workplace services. The overarching themes were employee experience, AI-enabled digital support services, sustainability, and digital re-skilling (read more here). For this blog, we spoke to NTT DATA’s digital workplace leadership team to understand its key focus and strategic roa[...]
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Virtusa: Mastering LLM Testing Complexity
Oct 15, 2024, by Dominique RaviartVirtusa recently briefed NelsonHall about how it conducts GenAI testing. With the emergence of LLMs, Virtusa has seen a rising interest in understanding how to validate them. However, testing LLMs is not easy, as traditional testing approaches are not relevant to LLMs. It requires reinventing software testing and looking beyond the output of a transaction. Non-Deterministic LLMs C[...]
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T-Systems Focuses on Cloud Transformation, Sovereignty, and AI
Oct 01, 2024, by John LahertyNelsonHall recently attended T-Systems’ Digital X 24 event in Cologne, the flagship event of its parent company, Deutsche Telekom. T-Systems provided an overview of its key portfolio focus areas across the cloud, including sovereignty, digital solutions, AI, including GenAI, and its array of strategic ecosystem partners. T-Systems' headcount is ~26k, with Q2 2024 revenue[...]
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Salesforce Enters the Agentic AI Fray with Agentforce
Sep 30, 2024, by Gaurav ParabNelsonHall recently attended Dreamforce, the annual Salesforce flagship event in San Francisco. Billed as the largest AI conference in the world, Dreamforce 2024 saw a marketing push like none other, even by Salesforce’s standards, towards Agentforce, its new platform for creating autonomous AI agents capable of analyzing data, making decisions, and taking action. Agents built [...]
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Cognizant UK & Ireland: Recovering and Revitalized
Sep 27, 2024, by Rachael StormonthAt the Cognizant UK & Ireland analyst and adviser meet in London this week we were keen to get a closer understanding of three things: How some of the changes introduced since the arrival of Ravi Kumar S as CEO are making a difference to the company The factors underpinning this year’s revenue underperformance of Cognizant in the UK and Ireland, also any new go[...]
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Hitachi Digital Services: Pursuing Market Recognition with Hitachi Group’s Backing
Sep 25, 2024, by Dominique RaviartHitachi Digital Services recently held an Advisor & Analyst event in London. The company is rolling out its communication plan to increase client and industry awareness. It goes to market, selectively, with the larger Hitachi Group in the U.S. and U.K., targeting a few industries. So, who is Hitachi Digital Services? The mid-sized IT and ER&D services vendor spearheads Hit[...]
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TechM Uses GenAI to Reshape Application Delivery
Sep 23, 2024, by Gaurav ParabTech Mahindra (TechM) recently briefed NelsonHall on TechM AppGinieZ, its GenAI solution for software engineering and SDLC. Recent times have seen all major IT services providers release GenAI-powered solutions, targeting two broad scenarios: those that help developers build, test, and support applications more efficiently and those that enable capabilities like virtual assistants[...]
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TCS ERP on Cloud: Focusing on SAP Modernization and Monitoring
Sep 03, 2024, by Dominique RaviartWe recently talked with TCS about its ERP on Cloud offering. The SAP ecosystem has been going through intense change, with the planned end of SAP ECC support from December 31, 2027, and transformation with S/4HANA and recent Clean Core SAP initiatives. The change is driving accelerated ERP adoption, as demonstrated by SAP’s increasing revenue growth driven by SaaS applications.[...]
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Digital Workplace Services Driving Human-Centric Experience
Jul 15, 2024, by John LahertyNelsonHall recently completed an in-depth analysis of advanced digital workplace services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12-18 months. The four overarching themes from t[...]
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Datamatics Expands Salesforce Capabilities with Dextara Acquisition
Jun 27, 2024, by Gaurav ParabWe recently spoke with Datamatics about its $17m acquisition of Dextara, which was announced on April 1st. Datamatics is a Mumbai-headquartered IT services and BPS provider with revenues of INR 1,550 Crore ($187m) for FY24, which ended March 31. It has three lines of business: Digital Technologies (IT services: 39% of revenues) Digital Operations (primarily F&A, plus i[...]
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Wipro Brings Depth to GenAI Use Cases for QE
Jun 21, 2024, by Dominique RaviartWipro recently briefed NelsonHall on its GenAI investments for quality engineering, discussing the creation of use cases and sharing the thinking behind some of its decision-making. Wipro’s GenAI investments for QE are part of the company’s ai360 program, a $1bn investment that includes activities in developing use cases, training, and GTM. The launch of its QET GenAI [...]
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Cognizant Aims for Major Uplift in Bluebolt Grassroots Innovation Program in 2024
May 24, 2024, by John WillmottCognizant has a long history of continuous improvement and innovation. However, its grassroots delivery teams were reticent in taking minor innovations to clients, so it underperformed in idea and innovation generation and ran beneath the radar, with clients typically unaware of innovations being undertaken. However, in 2023, following the arrival of its new CEO, the company took [...]
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NTT DATA Inc. Shares Priorities After Merger with NTT Ltd.
May 01, 2024, by Dominique RaviartNTT DATA held its first EMEA Latin America (EMEAL) Analyst Day last week since the merger of NTT DATA and NTT Ltd. announced in June 2022. The event provided some perspective on the new structure of the firm, its capabilities, and its short-term priorities. The new NTT DATA Group is a much-enlarged firm with $31bn in revenues and around 150,000 employees. The group comprises two s[...]
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Eviden’s Quality Engineering AI Journey
Apr 03, 2024, by Dominique RaviartNelsonHall recently talked with Eviden, Atos’ consulting and application services business, about its QE practice, Digital Assurance. Digital Assurance has 5k quality engineers, 65% offshore, reflecting a high leverage in North America (due to its Syntel heritage) counterbalanced by Atos’ large European public sector client base. The practice has aligned its service po[...]
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Sopra Steria’s Update on GenAI Experience: Focus on Software Engineering
Mar 26, 2024, by Dominique RaviartDuring the summer of 2023, we met with Mohammed Sijelmassi, Sopra Steria’s CTO and Digital Transformation Office head and discussed how Sopra Steria was deploying internally and helping clients externally with GenAI and LLMs. Earlier this month, we met with Mr. Sijelmassi again to assess Sopra Steria’s progress on its transformation, its work with clients, and use cases. [...]
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IT Services Predictions: 2024 Will Be a Year of Transition
Jan 11, 2024, by Dominique Raviart2023 was a year of disruption after the 2021-22 digital catch-up. As the year unfolded, IT services spending slowed down, initially in the U.S. in the financial services, telecom, and high-tech sectors. We expect 2024 to be a year of transition with a modest rebound in IT services spending, continued consulting interest in GenAI, a rebound in cloud infrastructure adoption after a [...]
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Capgemini Enterprise Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs
Dec 22, 2023, by John WillmottWhile more efficient management of IT KPIs and incidents remains highly important, and Capgemini’s Enterprise Automation Fabric addresses these challenges, it now goes further and enables organizations to relate the impact of missed IT KPIs and incidents to individual business KPIs. Not all IT KPIs are created equal, so Enterprise Automation Fabric incorporates a 3-level CMDB linking busi[...]