featured posts:
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Genpact’s Client Zero Aims to Reshape Enterprise Ops with AI
Jul 08, 2025, by Mike SmartIn this blog, I examine Genpact’s Client Zero, an initiative in which the company is using itself as a testing ground to prove that AI can reshape enterprise operations for scale, efficiency, and employee experience – rather than simply advising on AI-led transformation. The objective is to identify proof points of outcomes being realized with AI-led transformation s[...]
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Accenture’s Zoran Tackles Digital Identity Failings
May 09, 2019, by Mike SmartNelsonHall recently visited Accenture at its Cyber Fusion Center in Washington D.C. to discuss innovations in its cyber resiliency offerings and the recent launch of its new digital identity tool, Zoran. Failings of existing role-based access (RBA) Typical identity and access management (IAM) systems control users’ access to data based on their role, i.e. position, compe[...]
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Highlights from IBM & The Weather Company at Red Bull Racing (vlog)
Oct 16, 2018, by Mike SmartMike Smart presents summary highlights from IBM and The Weather Company at Red Bull Racing.[...]
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Atos Strengthens Key Partnerships, Launches New AI Products
Jul 13, 2018, by Mike SmartNelsonHall recently attended Atos’ Technology Day in Paris, where we heard updates on its digital technology initiatives, including key partnerships with Siemens and Google, and new AI product developments. Extending partnership with Siemens Atos gave an update on its ongoing investment with Siemens, a seven-year-old partnership that was recently extended to 2020 wit[...]
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Quick Report from DXC Technology's 'Delivering on Digital 2018'
Jun 29, 2018, by Mike SmartMike Smart with a quick report from DXC's 'Delivering on Digital 2018' client event.[...]
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Quick Takeaways from IBM European Analyst & Advisory Exchange (vlog)
Nov 23, 2017, by Mike SmartMike Smart reports directly from IBM’s European Analyst & Advisory Exchange 2017 with some quick take-aways regarding IBM’s transition from systems integrator to services integrator and its business resiliency services.[...]
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How IT Services Vendors Can Help Organizations Meet GDPR
Nov 09, 2017, by Mike SmartIn this, the second of two articles on GDPR, I look at how IT services vendors can help companies meet GDPR compliance in several areas. You can read the first article, ‘The Impact & Benefits of GDPR for Organizations’, here. Application services Application services can help organizations in ensuring that new and legacy applications meet the GDPR articles perta[...]
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The Impact & Benefits of GDPR for Organizations
Oct 12, 2017, by Mike SmartIn this, the first of two articles on GDPR, I look at how the regulation is set to impact companies, and at the benefits of compliance beyond simply avoiding penalties. The EU's General Data Protection Regulation (GDPR) was adopted in April 2016 and will be put into force on 25 May 2018. The unified and enforceable laws contained in the regulation replace the o[...]
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Atos’ Use of Machine Learning for the Prescriptive SOC
Aug 01, 2017, by Mike SmartWhen NelsonHall spoke to Atos earlier in the year about its managed security services, there was a clear push to move clients away from reactive security to a predictive and prescriptive security environment, so not only monitoring the end-to-end security of a client but also performing analytics on how the business and its customers would be affected by threats. Atos’ “S[...]
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WannaCry and the Need for IT Spend on Cyber
May 16, 2017, by Mike SmartLast Friday morning, the largest ransomware cyber attack infected an unprecedented number of machines across organizations worldwide. The ransomware named WannaCry demanded $300 in Bitcoins to be paid in three days, otherwise the ransom would double. If no payment was made after seven days, data would be deleted forever. WannaCry ransom message Each time this ran[...]
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BearingPoint: Innovating and Partnering to Reach €1bn Revenue
Mar 17, 2017, by Mike SmartNelsonHall recently attended BearingPoint’s 2017 analyst summit in Le Village by CA, Paris. A key takeaway from the event was BearingPoint’s ability to partner with its clients and its partner network to drive innovation. Innovation Hubs Crédit Agricole, one of its largest clients in France, set up Le Village by CA in 2014 as an innovation hub to nurture startups, and not [...]
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Smart City IoT Outsourcing Market to Top $2bn by 2020
Jun 30, 2016, by Mike SmartSmart Cities is one of the fastest growing segments within the burgeoning internet of things (IoT) outsourcing market. Currently worth just ~$140m, NelsonHall forecasts the global market for Smart Cities IoT outsourcing to grow by 75% CAGR over the next five years, taking it to ~$2.15bn by 2020. IoT is being applied in commercial buildings and homes, and in urban infrastructures s[...]
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IoT in Manufacturing: It’s Not Just About Efficiency
Mar 10, 2016, by Mike SmartWhen you imagine how manufacturing companies might be making use of the Internet of Things (IoT), chances are the first image that comes to mind is of factory robots. These and SCADA systems have been providing remote monitoring and management systems for many years, well before the term IoT was coined. And, as you’d expect, manufacturers are integrating IoT-based solutions into their M2M sy[...]
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Internet of Things: Connected Vehicle Market Driving Towards $1.5Bn by 2020
Feb 24, 2016, by Mike SmartThis is the first in a series of blogs looking at various aspects of the Internet of Things (IoT) market. Here I take a look at the use of IoT in the connected vehicle space, and at the shape of market potential. IoT can be used to build connected vehicle systems to enable: Vehicle-to-vehicle communication so that vehicles can update each other on road conditions, allow vehicles to proper[...]
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The Rise of Managed Security Services: A $15bn Market by 2019
Oct 20, 2015, by Mike SmartIT security has never been more important, with levels of cybercrime continuing to climb and the adoption of cloud, mobile and IoT technologies increasing organizations’ ‘attack surface area’. With organizations gathering more data than ever via digitization and big data, and attackers finding ever more sophisticated ways of targeting them, both the depth and breadth of att[...]
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SOC 3.0 and Proactive Security Management: the HP Aspiration
Oct 20, 2014, by Mike SmartNelsonHall recently attended HP’s security analyst day in London. The session provided a deep dive into HP's threat intelligence and the application of this intelligence into its security products line. Concerns about security issues are expanding beyond CSOs/CISOs to the rest of the C suite, even commanding the attention of CEOs. HP highlighted that Conversation[...]
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NIIT Technologies: Two New EVPs to Drive Digital & Platform Strategies
Mar 28, 2017, by Mike SmartNelsonHall recently attended NIIT Technologies European Analyst & Advisor Forum in London. For those readers not familiar with the company, NIIT Technologies is a mid-sized Indian-headquartered services provider, generating annual revenues of ~$410m, of which around 48% from the U.S. and a third from EMEA. EMEA has dominated recent wins (50% of the order intake in the last quarter), and the co[...]
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How the Smart Energy IoT Market is Hotting Up
Sep 08, 2016, by Mike SmartNelsonHall estimates the Smart Energy IoT outsourcing market to be worth ~$260m in 2016, sitting third behind the Connected Car and Smart Manufacturing IoT markets. Smart Energy is of major importance, with government policy around the world strongly influencing its widespread adoption, and here I take a brief look at the background of the Smart Energy IoT market, and at some of the [...]
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Dimension Data: The High Growth Story Continues
May 28, 2015, by Mike SmartNelsonHall recently attended Dimension Data’s ‘Perspectives’ event in Prague at which Dimension Data, a subsidiary of Japanese owned NTT, detailed progress towards its goal of doubling 2014 revenue to $12bn by 2018. In FY 2015 Dimension Data achieved revenues of $6.7bn, up 48% in the two years from FY 2013. CEO Brett Dawson confirmed that Dimension Data is on track to achieve its[...]
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Russia Placing New Demands on ISPs on Storage of Personal Data
Jul 08, 2014, by Mike SmartThe Russian parliament has passed a law to require internet companies to store the personal data of Russia users inside the country’s borders. Although the bill has passed through the Duma, it still needs to be pass in the Federation Council of Russia and President Vladimir Putin before it comes into effect. If put into law, all internet companies operating in Russia will be required to s[...]