featured posts:

• NTT DATA Enabling Digital Workplace Innovation

  Nov 07, 2024, by John Laherty

    In a recent NelsonHall blog, we looked at the key themes and investments being made across digital workplace services. The overarching themes were employee experience, AI-enabled digital support services, sustainability, and digital re-skilling (read more here). For this blog, we spoke to NTT DATA’s digital workplace leadership team to understand its key focus and strategic roa[...]

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• T-Systems Focuses on Cloud Transformation, Sovereignty, and AI

  Oct 01, 2024, by John Laherty

    NelsonHall recently attended T-Systems’ Digital X 24 event in Cologne, the flagship event of its parent company, Deutsche Telekom. T-Systems provided an overview of its key portfolio focus areas across the cloud, including sovereignty, digital solutions, AI, including GenAI, and its array of strategic ecosystem partners. T-Systems' headcount is ~26k, with Q2 2024 revenue[...]

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• Digital Workplace Services Driving Human-Centric Experience

  Jul 15, 2024, by John Laherty

    NelsonHall recently completed an in-depth analysis of advanced digital workplace services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12-18 months. The four overarching themes from t[...]

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• Compucom Focusing on Greater Account Centricity to Drive Business Outcomes

  Oct 19, 2023, by John Laherty

    NelsonHall recently attended Compucom’s Analyst and Advisor Event 2023 in Charlotte, NC. It provided an opportunity to meet the executive leadership team, which has evolved over the last 12 months. Kevin Shank was appointed CEO in December 2022, having served as a senior executive at Compucom for nine years. He was joined earlier this year by Matt Olson as COO, also a previous [...]

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• Unisys Targeting Growth through AI, Automation & Analytics

  Jun 23, 2023, by John Laherty

    NelsonHall recently attended Unisys’ Analyst and Advisor Event 2023 in New York. The tagline for the event was ‘Imagination to Realization’ and reflective of the new Unisys branding. Mike Thomson, President, and COO, started the event with Unisys’ new NetZero Goal by 2030 and its vision to provide a single pane of glass for clients to manage their ESG and s[...]

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• Enterprises Must Ramp Cognitive & Self-Healing IT Infrastructure Management to Drive NoOps Environments

  Mar 17, 2023, by John Laherty

    NelsonHall recently completed an in-depth analysis of cognitive & self-healing IT infrastructure management services, researching the capabilities of leading IT services vendors and the requirements of their clients. This blog looks at the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. While there is an inc[...]

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• Compucom Enhances Focus on Driving Clients’ Employee Experience & Business Outcomes

  Oct 24, 2022, by John Laherty

    NelsonHall recently attended Compucom’s Analyst and Advisor Event 2022 in Paulsboro, NJ.  As in-person meetings and events resume, it was great to engage with Compucom executives, including CEO Mick Slattery, face-to-face once more. Founded in 1987, Compucom provides end-to-end digital workplace services for enterprises, midsize and small businesses. In December 2021, i[...]

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• Enterprises Must Expedite Hybrid Multi-Cloud Initiatives to Drive Business Outcomes

  Aug 11, 2022, by John Laherty

    NelsonHall recently completed an in-depth analysis of end-to-end cloud infrastructure management services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. There is an inc[...]

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• Unisys Repositioning for Growth

  Jun 09, 2022, by John Laherty

    NelsonHall recently attended Unisys’ Analyst and Advisor Event 2022 in Boston, MA. As IRL meetings and events begin to resume, it was great to engage with Unisys executives face-to-face once more. The $1.2bn sale of its Federal business to SAIC back in February 2020 is being partly used to fund acquisitions and portfolio investments for Unisys’ digital workplace and cl[...]

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• Digital Workplace Services: Enhancing Employee Experience & Hybrid Working

  Mar 31, 2022, by John Laherty

    NelsonHall recently completed an in-depth analysis of advanced digital workplace services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. The three overarching themes fr[...]

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• Infosys Positioning to Drive End-to-End Sustainability for Clients

  Sep 28, 2021, by John Laherty

    We recently spoke with Infosys on its sustainability strategy, where its philosophy is to ensure its business, clients' businesses, and ecosystems are all sustainable. It approaches sustainability at the enterprise level across Environment, Social, and Governance (ESG) dimensions. Infosys started its sustainability journey in 2008 and says it became carbon neutral in 2020, som[...]

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• TCS: Building an Enterprise Foundation in the Cloud

  Jul 15, 2021, by John Laherty

    As the world begins its slow emergence from the pandemic, cloud adoption is seeing its already rapid growth accelerate. NelsonHall forecasts overall cloud services to grow by 8% in 2021, with a CAAGR of 5.9% through 2025, both significantly higher than overall IT services market growth of 2.7% in 2021 and 3.6% through 2025.  This forecast cloud growth also doesn’t refle[...]

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• Infosys Creates Cobalt Cloud Community to Support Hybrid Multi-Cloud Adoption

  Nov 17, 2020, by John Laherty

    As clients begin to adapt to the new normal post-Covid-19, we see a paradigm shift in the approach to cloud adoption. Previously cloud adoption was driven mainly by cost reduction and improved agility; the trend is now toward market responsiveness, personalized experiences, real-time insights, innovating at scale, expanding into new markets, and launching new products and services. C[...]

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• Infosys Helps Utilities Navigate the Impact of COVID-19

  May 13, 2020, by John Laherty

    As with all industries, utility companies are responding to the ever-changing requirements related to COVID-19. In this short blog, we take a look at the macro and value chain impacts of COVID-19 on the utilities industry, how utilities are adjusting their business and IT priorities, and how Infosys is supporting utilities in their ongoing response. Macro-level and value chai[...]

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• Digital Workplace Services is Enhancing Collaboration Across the Enterprise

  Jan 23, 2020, by John Laherty

  NelsonHall completed an in-depth analysis of advanced digital workplace services (DWS) in 2019. This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. We will also take a look at some of the drivers and trends we expect to see as we move into 2020 and beyond. DWS is enabling the future-ready workpl[...]

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• Digital Workplace Services Driving the Employee Experience

  Jun 10, 2019, by John Laherty

    NelsonHall recently completed an in-depth analysis of advanced digital workplace services (DWS). This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. Changing workforce expectations are driving DWS transformation Organizations are deploying digital workplace services to improve produ[...]

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• Highlights of Cognitive IT Infrastructure Management (vlog)

  Jun 19, 2018, by John Laherty

    John Laherty, Senior Analyst with NelsonHall’s IT Services practice, talks about his recently completed global research project on ‘Cognitive IT Infrastructure Management’, which covers latest developments in next-generation IT infrastructure and workplace services, including the use of AI, client requirements, and vendor selection criteria.     [...]

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• Computacenter Focused on Portfolio Consolidation & Geographic Expansion

  May 24, 2018, by John Laherty

  NelsonHall recently attended Computacenter’s analyst summit in Hamburg, Germany, its first such event since 2014. Key takeaways are that the company is now focusing on portfolio consolidation and workplace services opportunities for Win10 migration, and on geographic expansion, specifically in the U.S. and Germany. Let's look at initiatives driving the evolution of Computacenter&r[...]

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• Highlights of Next Generation End-User Computing Services, 2018 (vlog)

  Jan 24, 2018, by John Laherty

    John Laherty, Senior Analyst with NelsonHall’s IT Services practice, talks about his recently completed global research project on ‘Next Generation End-User Computing Services’, which covers latest developments in build and run workplace services. Here he touches on EUCS market size and growth, key drivers, and major trends – including the shift towards person[...]

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• Getronics Under New Ownership Sets Sights on Revenues of €1bn by 2020

  Dec 11, 2017, by John Laherty

    NelsonHall recently had a briefing with senior management at Getronics to discuss the merger of Connectis under the Getronics portfolio. In this short blog, I look at what the Connectis business brings to the wider Getronics group, the aspirational growth targets that have been set by new CEO Nana Baffour, and some of the key focus areas for Getronics moving forward. Baffour becam[...]

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