featured posts:
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NTT DATA Lifts the Veil on Business Consulting
Nov 26, 2024, by Dominique RaviartNTT DATA Group recently held its virtual consulting day. In May, we reported on the new NTT DATA after its merger with NTT Ltd., the creation of NTT DATA Japan and Inc., and its priorities. At the time, we commented: “NTT DATA Inc. remains a quiet giant whose capabilities are not yet well-known” as NTT DATA’s management discussed how it had embedded its Business Con[...]
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Virtusa: Mastering LLM Testing Complexity
Oct 15, 2024, by Dominique RaviartVirtusa recently briefed NelsonHall about how it conducts GenAI testing. With the emergence of LLMs, Virtusa has seen a rising interest in understanding how to validate them. However, testing LLMs is not easy, as traditional testing approaches are not relevant to LLMs. It requires reinventing software testing and looking beyond the output of a transaction. Non-Deterministic LLMs C[...]
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Hitachi Digital Services: Pursuing Market Recognition with Hitachi Group’s Backing
Sep 25, 2024, by Dominique RaviartHitachi Digital Services recently held an Advisor & Analyst event in London. The company is rolling out its communication plan to increase client and industry awareness. It goes to market, selectively, with the larger Hitachi Group in the U.S. and U.K., targeting a few industries. So, who is Hitachi Digital Services? The mid-sized IT and ER&D services vendor spearheads Hit[...]
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TCS ERP on Cloud: Focusing on SAP Modernization and Monitoring
Sep 03, 2024, by Dominique RaviartWe recently talked with TCS about its ERP on Cloud offering. The SAP ecosystem has been going through intense change, with the planned end of SAP ECC support from December 31, 2027, and transformation with S/4HANA and recent Clean Core SAP initiatives. The change is driving accelerated ERP adoption, as demonstrated by SAP’s increasing revenue growth driven by SaaS applications.[...]
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Wipro Brings Depth to GenAI Use Cases for QE
Jun 21, 2024, by Dominique RaviartWipro recently briefed NelsonHall on its GenAI investments for quality engineering, discussing the creation of use cases and sharing the thinking behind some of its decision-making. Wipro’s GenAI investments for QE are part of the company’s ai360 program, a $1bn investment that includes activities in developing use cases, training, and GTM. The launch of its QET GenAI [...]
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NTT DATA Inc. Shares Priorities After Merger with NTT Ltd.
May 01, 2024, by Dominique RaviartNTT DATA held its first EMEA Latin America (EMEAL) Analyst Day last week since the merger of NTT DATA and NTT Ltd. announced in June 2022. The event provided some perspective on the new structure of the firm, its capabilities, and its short-term priorities. The new NTT DATA Group is a much-enlarged firm with $31bn in revenues and around 150,000 employees. The group comprises two s[...]
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Eviden’s Quality Engineering AI Journey
Apr 03, 2024, by Dominique RaviartNelsonHall recently talked with Eviden, Atos’ consulting and application services business, about its QE practice, Digital Assurance. Digital Assurance has 5k quality engineers, 65% offshore, reflecting a high leverage in North America (due to its Syntel heritage) counterbalanced by Atos’ large European public sector client base. The practice has aligned its service po[...]
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Sopra Steria’s Update on GenAI Experience: Focus on Software Engineering
Mar 26, 2024, by Dominique RaviartDuring the summer of 2023, we met with Mohammed Sijelmassi, Sopra Steria’s CTO and Digital Transformation Office head and discussed how Sopra Steria was deploying internally and helping clients externally with GenAI and LLMs. Earlier this month, we met with Mr. Sijelmassi again to assess Sopra Steria’s progress on its transformation, its work with clients, and use cases. [...]
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IT Services Predictions: 2024 Will Be a Year of Transition
Jan 11, 2024, by Dominique Raviart2023 was a year of disruption after the 2021-22 digital catch-up. As the year unfolded, IT services spending slowed down, initially in the U.S. in the financial services, telecom, and high-tech sectors. We expect 2024 to be a year of transition with a modest rebound in IT services spending, continued consulting interest in GenAI, a rebound in cloud infrastructure adoption after a [...]
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Tech Foundations Update: A Multi-Year Transformation
Dec 15, 2023, by Dominique RaviartThe CEO of Atos’ Tech Foundations business recently updated industry analysts on its transformation program. We have commented about the turbulent period Atos Group is going through in splitting into two businesses (Tech Foundations and Eviden). The planned sale of Tech Foundations to Czech billionaire Daniel Kretinsky’s EP Equity Investment (EPEI) vehicle is going ahe[...]
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Sopra Steria Articulates its Expectations for GenAI
Jul 26, 2023, by Dominique RaviartSopra Steria is the latest vendor to announce a significant investment in GenAI/LLMs and its incorporation into its software engineering platform (Ingine). We recently met with Mohammed Sijelmassi, who holds two roles at Sopra Steria: CTO and Digital Transformation Office. We discussed how Sopra Steria is deploying internally and helping clients externally with GenAI and LLMs. [...]
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Cognizant Looking to Double its International Market Business
Jul 07, 2023, by Dominique RaviartCognizant's non-U.S. business, Cognizant Global Growth Markets (GGM), recently held an analyst and advisor day and discussed its regional priorities. New CEO Ravi Kumar has initiated a restructuring plan ('NextGen Program') to reduce Cognizant's cost base to fund investments. While Cognizant had guided on flat topline growth in 2023, Q1 saw a 9% y/y growth in LT[...]
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TCS Takes Systematic Approach to Salesforce Verticalization with Crystallus
Jul 04, 2023, by Dominique RaviartWe recently talked with TCS’ Salesforce practice about its verticalization initiatives. Product verticalization has been one of Salesforce’s key strategies (along with Customer 360/cross-selling and geographic expansion) since 2014, when it launched its Industries business unit. Like SAP, Salesforce acknowledges that organizations spend time and effort customizing thei[...]
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Atos’ Tech Foundations Accelerates its Transformation
Jun 23, 2023, by Dominique RaviartAtos recently held its Capital Market Day for Tech Foundations. It is a year since the company announced its intention to spin off its high-growth units into a new company, Eviden, and keep its historic IT infrastructure services (and U.K. BPO capabilities) in an entity called Tech Foundations. Alongside the spin-off, Atos initiated a massive €1.1bn restructuring plan for Tech F[...]
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IT Services Firms Turn to Portfolio Selectivity
Jun 08, 2023, by Dominique RaviartThe IT services industry has entered a new growth cycle, with increased emphasis on portfolio management and vendors increasingly divesting their low-growth, low-margin businesses. IBM was an early example of this trend with its Kyndryl spin-off. Several of its competitors are also following this pattern, including Atos. At the same time, in the Nordics, Tietoevry will go one step[...]
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Qualitest Acquires Q Analysts to Address Emerging ‘AI-infused Device’ Market
Apr 05, 2023, by Dominique RaviartWe recently talked to Qualitest about its latest acquisition, Q Analysts, its sixth since 2019. Qualitest has been on an accelerated transformation journey under the ownership of PE BridgePoint. Q Analysts further strengthens Qualitest’s capabilities in next-gen digital QA, with expertise in testing AI-based devices such as AR/VR/MR headsets and generating data for training AI [...]
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BT Merges Global & Enterprise Units to Simplify GTM and Save Costs
Jan 13, 2023, by Dominique RaviartA New Focused Division BT has announced the merger of its two ICT services units, Global and Enterprise, into a new division, BT Business. The new division will have pro-forma revenues of £8.5bn and an EBITDA of £2bn. The current CEO of Global will lead BT Business. With this move, BT wants to unify its B2B market and focus its capabilities on connectivity, u[...]
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Tata Elxsi sees the Metaverse as the Evolution of AR in the Next Decade
Jan 10, 2023, by Dominique RaviartWe recently talked to Tata Elxsi, the engineering and R&D services vendor headquartered in Bangalore, India. We discussed where the adoption of AR/VR is currently among enterprises, how the metaverse differs from AR/VR, and which B2B use cases enterprises will prefer in the short to medium term. The current demand for virtual reality (VR) is primarily driven by the gaming indu[...]
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Cognizant Drives Salesforce Marketing Cloud Specialization with Lev
Jan 06, 2023, by Dominique RaviartWe recently talked to Cognizant about its Salesforce Marketing Cloud capabilities. Within the Salesforce portfolio, Marketing Cloud, along with Commerce Cloud, is a high-potential product that will eventually outgrow the more mature Sales and Service Clouds. More than any other Salesforce product, Marketing Cloud has grown through M&A, notably ExactTarget (that came with B2B m[...]
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Cigniti Develops iNSta on Automated Script Creation & Maintenance with High Potential
Dec 12, 2022, by Dominique RaviartSoftware testing continues to be an industry of contrasts: the primary activity, functional testing, remains a human-intensive activity, despite the accelerated adoption of continuous testing (i.e., bringing functional automation as part of DevOps). But testing has also grown in a highly specialized set of activities, earning the name of Quality Engineering (QE), ranging from supp[...]
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ValueMomentum Continues to Invest in Continuous Testing & Shift-Right
Nov 24, 2022, by Dominique RaviartWe recently talked to ValueMomentum about its QE approach to product-centric development and testing. The company is helping its insurance clients improve the quality of their applications using agile best practices and DevOps tools. In support of this, ValueMomentum has refreshed its automation approach and created a continuous testing platform articulated around design (shift-left)[...]
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TCS Deploys SRE Services to Cloud Application Testing
Nov 14, 2022, by Dominique RaviartTCS recently briefed NelsonHall on its approach to site reliability engineering (SRE) in the context of quality engineering (QE). SRE emerged almost a decade ago as part of the shift-right move, targeting production environments beyond traditional IT infrastructure activities such as services desk and monitoring activities. While no definition of SRE has fully emerged, TCS points [...]
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NTT DATA to Acquire Apisero to Double its Salesforce Practice
Nov 10, 2022, by Dominique RaviartWe recently talked to NTT DATA about its pending acquisition of Apisero, announced last month. NTT DATA has been through significant changes recently with its merger with NTT Ltd. NTT Ltd. grouped a wide range of network and connectivity services, hardware and related services, data center hosting, IT infrastructure services, and resales. The resulting NTT DATA is now a giant with[...]
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Infosys Structures its Sustainability Engineering Portfolio
Oct 27, 2022, by Dominique RaviartWe recently talked to Infosys about how its Engineering and R&D services portfolio addresses sustainability and the circular economy, given the strong client interest in sustainable product design. Infosys has accordingly evolved its sustainability engineering offerings from a series of capabilities into a portfolio that is articulated along three product lifecycle phases: des[...]
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TCS Emphasizes Neural Manufacturing in Support of Digital Manufacturing Initiative
Sep 21, 2022, by Dominique RaviartWe recently talked to TCS about the company’s involvement in connected plants, TCS’ terminology for digital manufacturing. TCS has a broad connected plants portfolio, ranging from manufacturing IT systems, MES, Industry 4.0 and connected supply chain, to industrial control systems, and automation. The development of this portfolio currently emphasizes further specializ[...]