Vendor Analysis
published on Mar 17, 2021
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Report Overview:
This NelsonHall vendor assessment analyzes LTI's offerings and capabilities in cognitive & self-healing IT infrastructure management services.
Who is this Report for:
NelsonHall’s cognitive & self-healing IT infrastructure management services profile on LTI is a comprehensive assessment of LTI’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of LTI’s cognitive & self-healing IT infrastructure management services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
LTI's ITOPS automation principles include reusability, secured, modularity, and product agnostic. Key automation IP deployed by LTI includes:
- Mosaic Discovery (Service pattern discovery): aggregates all monitoring data, including tickets logs and alerts, to understand a client’s environment and identify hotspots for automation
- Mosaic Botzer (Cognitive assist): self-service chatbot to automate L1 issues, and FAQ's raised by users, including support engineers
- Mosaic AIOps (intelligent monitoring, Cognitive diagnostics, orchestrator): enables enterprise IT transformation through the adoption of AI-led IT Operations. It offers a single-pane view of the health of IT estate, improves the efficiency of operations through AI-based Event Correlation led noise reduction, and AI assisted ticket resolution involving automated problem categorization, SOP recommendation, and one-touch or straight-through automation.