Vendor Analysis
published on Jun 27, 2022
Report Overview:
This NelsonHall vendor assessment analyzes Amdocs' offerings and capabilities in quality engineering services.
Who is this Report for:
NelsonHall's quality engineering services profile on Amdocs is a comprehensive assessment of Amdocs’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of software testing/quality assurance/quality engineering, and application services/ADM
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.
Scope of this Report:
The report provides a comprehensive and objective analysis of Amdocs’s quality engineering and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Amdocs’s offerings and capabilities in quality engineering
Amdocs Quality Engineering (AQE) has been part of Amdocs Services since 2005 and is currently under the Amdocs SI Services division. It provides testing services to Amdocs' traditional client base as part of Amdocs' strategy to expand its software and IT service portfolio and activities.
AQE has a headcount of 3,650.
In 2008, AQE, then known as Amdocs Testing, expanded its testing capabilities to include non-Amdocs product testing services, e.g., mobile and web applications, to BSS/OSS applications. Approximately half of AQE's revenues are currently related to non-Amdocs products and applications.
In 2018 Amdocs Testing changed its name to Amdocs Quality Engineering to emphasize testing modernization, upskilling of its client's and own workforce, and remote delivery.
AQE goes to market both directly for standalone QE and together with Managed Services and Consulting.
AQE has articulated its growth strategy around three axes:
- Further automation and service specialization. AI plays an important role here, focusing on providing automation at scale
- Digital, cloud, and UX. During the pandemic, the company experienced strong demand for digital testing across mobile and connected device testing and crowdtesting (through partners)
- New growth initiatives, e.g., geographical expansion and new services. The company has expanded to Eastern Europe and Nordics and created new offerings such as 5G-related services, such as network testing, and services such as provisioning and monetization.