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Contracts Database

for IT Services

Track the pattern of service adoption by monitoring IT Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Atento in IT Services

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CX Services Transformation 2024

published 2024-02-22 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Arvato, Atento, Concentrix, Conduent, Firstsource, Foundever, HGS, Infosys, IntouchCX, Movate, ResultsCX, TaskUs, Tech Mahindra, Teleperformance, Transcom, and WNS Global Services. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
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Published reports:

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Recent Tracking Service

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Discover the benefits of the IT Services program

NelsonHall's IT Services program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how IT services can be applied to your organization
  • Assess the scope of IT services that can be outsourced and why
  • Quantify the benefits and risks associated with services processes within your IT function
  • Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
  • Learn from the experience of other organizations in your sector that have already outsourced elements of their IT functions
  • Keep abreast of changing delivery approaches within IT services.


It also provides expert support to IT Services vendors, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the ITS marketplace, including contract awards and new service announcements
  • Understand the strategies and capabilities of potential bid partners through access to detailed IT Services vendor assessments.
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