Vendor Analysis
published on Mar 13, 2020
Report Overview:
This NelsonHall assessment analyzes Fujitsu's offerings and capabilities in Advanced Digital Workplace Services
Who is this Report for:
NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for Fujitsu Services is a comprehensive assessment of Fujitsu Services’ digital workplace services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in digital workplace services.
Scope of this Report:
The report provides a comprehensive and objective analysis of Fujitsu Services’ digital workplace service offerings, capabilities and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, weaknesses and outlook.
Key Findings & Highlights:
Over the last 12 months, Fujitsu has seen a shift in focus in client requirements from a technology/workplace conversation, driven by high levels of operational efficiency and cost to one that is focused on workforce transformation. Here, it seeks to drive human-centric workforce transformation, underpinned by technology (AI and data). It enables clients to attract and develop new digital skills, embed new ways of working and to improve end-user experience and ultimately CX.
Fujitsu has ~12k employees globally across workplace services, with 48 service desk locations, in 40 languages supporting ~5.8m end-users globally, and ~8.1m end-user devices.