Vendor Analysis
published on Sep 26, 2022
Report Overview:
This NelsonHall vendor assessment analyzes Alorica's offerings and capabilities in CX services for startups and emerging brands
Who is this Report for:
NelsonHall’s CX Services in Startup and Emerging Brands profile on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for CX services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Alorica’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Alorica has taken active steps to reposition the whole brand towards growth, with changes in the executive team, investments in new offerings and platforms, and reshaping GTM by clients' growth stage versus by vertical. The new focus on target outcomes is reflected across the company's marketing assets, such as the website. Alorica also developed an exclusive GTM for emerging brands and startups, with new types of work and new vertical opportunities.