Vendor Analysis
published on Sep 19, 2024
Report Overview:
This NelsonHall assessment analyzes Teleperformance's offerings and capabilities in CX Services in High Tech and Automotive
Who is this Report for:
NelsonHall’s CX Services in High Tech and Automotive profile on Teleperformance is a comprehensive assessment of Teleperformance’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Teleperformance’s CX Services in High Tech and Automotive offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Teleperformance CX transformation enhancements for the high tech and automotive sectors are focused on productivity improvement and automation, increasing efficiency, and reducing support costs. The company looks to leverage the next stage of AI in CX operations to augment live agents into super agents powered by insights, become empathetic problem-solvers, work alongside GenAI bots, and utilize autonomous RPA, cognitive automation, and zero manual interventions to achieve proactive issue resolution and recommendation in a multimodal environment.
Outsourcing clients looking for a CX services vendor with strong sector presence with established flagship accounts, diverse sub-segment penetration, and scale of multinational operations, dedicated domain-specific tool stack, and robust GenAI investment roadmap with live implementations, should especially consider this profile on Teleperformance.