Vendor Analysis
published on May 27, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Tata Consultancy Services' offerings and capabilities in ServiceNow services
Who is this Report for:
NelsonHall’s ServiceNow services profile on Tata Consultancy Services is a comprehensive assessment of Tata Consultancy Services’ ServiceNow offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of ServiceNow services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the ServiceNow services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tata Consultancy Services’ ServiceNow offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
TCS provides consulting and advisory services across ServiceNow Workflows, platform, and custom engagements under its Crystallus framework. The TCS Crystallus consulting offering is supported by TCS Change 4.0, a change management framework. Industry, ServiceNow, and process experts from TCS lead these consulting engagements.
Its consulting work focuses on identifying areas for transformation using ServiceNow. This includes creating business cases, defining modernization roadmaps, and recommending suitable architectures.
Meanwhile, the company’s implementation approach closely mirrors the Now Create methodology. It organizes ServiceNow implementations across five stages, each with the following defined activities, deliverables, and accelerators:
For its ServiceNow Workflow offerings, TCS goes to market for enterprise applications like SAP, Oracle, and ServiceNow under the TCS Crystallus brand. The ServiceNow offering is called TCS Crystallus on NOW.