Vendor Analysis
published on Jul 15, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Coforge's offerings and capabilities in ServiceNow services
Who is this Report for:
NelsonHall’s ServiceNow services profile on Coforge is a comprehensive assessment of Coforge‘s ServiceNow offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of ServiceNow services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the ServiceNow services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Coforge’s ServiceNow offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Coforge’s ServiceNow practice (SN) started in 2019. It is part of the Cloud and Infrastructure Services unit, a horizontal service line. The SN practice has dedicated teams for alliance management, sales, and pre-sales that work with the delivery team and are organized by industry offerings. Its sales team is divided into geographic units, focusing on North America, EMEA, APAC, and ANZ markets.
Coforge is an Elite partner across the Service Provider, Consulting, and Implementation segments and a Registered Reseller and Build partner. It has 500 ServiceNow personnel, nearly 85% based in India and the rest onshore in North America, EMEA, APAC, and ANZ. Coforge holds over 600 ServiceNow mainline certifications and more than 1,250 micro certifications.
Coforge’s ServiceNow portfolio focuses on a limited set of industries with concentrated investment in specialized use cases. Coforge identifies whitespaces in ServiceNow out-of-box functionalities and the competitive landscape and builds offerings to target these gaps. Industries of focus include:
- Banking, financial services, and insurance
- Travel, transportation, and hospitality
- Healthcare services
- Public sector.