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Track the pattern of service adoption by monitoring Quality Engineering contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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NelsonHall Report

New Partnerships

by Sonakshi Garg

published on Apr 09, 2025

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Report Overview:

Report Outline:

Capgemini is partnering with Google Cloud on Agentic AI solutions around the CX and will develop industry-specific solutions leveraging Google Agentspace and the Customer Engagement Suite, using Google AI. 

Google Cloud’s new Agent2Agent protocol will allow AI agents to communicate across platforms.

The partnership will primarily target the telco, retail, and financial services industries.

Key offerings include:

  • Telco offerings, improving call routing and resolution in call centers using conversational AI
  • Solutions focused on the personalized shopping experience
  • Risk assessment and fraud detection solutions

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