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Process Understanding
Sep 09, 2024 | Market Analysis by Mike Smart
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Genpact’s Client Zero Aims to Reshape Enterprise Ops with AI
Jul 08, 2025, by Mike SmartIn this blog, I examine Genpact’s Client Zero, an initiative in which the company is using itself as a testing ground to prove that AI can reshape enterprise operations for scale, efficiency, and employee experience – rather than simply advising on AI-led transformation. Th[...]
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U.K. Government AI Opportunities Action Plan Highlights
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Jul 22, 2024, by Mike SmartIn the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]
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UiPath Launches Autopilot for Enhanced Bot Generation & Management
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Automation Anywhere Looks to Generative AI to Accelerate Automation
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