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Digital Experience Services

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

HGS - Conversational Commerce
May 07, 2025 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes HGS' offerings and capabilities in Conversational Commerce [...]
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Transcom - Conversational Commerce
Apr 30, 2025 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Transcom's offerings and capabilities in Conversational Commerce [...]
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TELUS Digital - Conversational Commerce
Apr 24, 2025 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes TELUS Digital's offerings and capabilities in Conversational Commerce [...]
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Movate - Conversational Commerce
Apr 23, 2025 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Movate's offerings and capabilities in Conversational Commerce [...]
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WNS - Conversational Commerce
Apr 01, 2025 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes WNS' offerings and capabilities in Conversational Commerce [...]
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Concentrix - Conversational Commerce
Mar 19, 2025 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Concentrix's offerings and capabilities in Conversational Commerce [...]
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Firstsource - Conversational Commerce
Mar 06, 2025 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Firstsource's offerings and capabilities in Conversational Commerce [...]
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iSON Xperiences - Conversational Commerce
Mar 05, 2025 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes iSON Xperiences' offerings and capabilities in Conversational Commerce [...]
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IGT - Conversational Commerce
Jan 07, 2025 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes IGT's offerings and capabilities in Conversational Commerce [...]
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TELUS International - Content Transformation
Aug 14, 2023 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TELUS International's offerings and capabilities in Content Transformation [...]
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Vendor coverage

Covered vendor profiles within the Digital Experience Services program

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latest market analysis
in Digital Experience Services:

Conversational Commerce
May 13, 2025 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the Conversational Commerce market consists of 109 pages and focuses on strategies for 2025 and beyond. [...]
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NEAT analysis:

Conversational Commerce 2025

Published on: April 23, 2025 by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX conversational commerce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in sales and retention. Vendors evaluated for this NEAT are: Concentrix, Firstsource, Foundever, HGS, IGT Solutions, iSON Xperiences, Movate, TELUS Digital, TP, Transcom, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].

request access to NEAT Weighted scores and score breakdown are only available for clients with access. Access is free to the buy-side community, and given upon registration. Please login now or register for NEAT for full access to this functionality

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Latest Digital Experience Services Market Forecast

NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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featured blog posts on
Digital Experience Services:

Tech Mahindra’s Allyis Acquisition Driving Content Transformation Services

Oct 27, 2022, by Ivan Kotzev

In January 2022, Tech Mahindra acquired BPS provider Allyis. Allyis offers digital experience, cloud, AI, & engineering, data & analytics, and technical support services and has actively built trust and safety, content moderation, and content enhancement services. The deal comp[...]

read post
Tech Mahindra Orchestrating CX Transformation: Interview with Birendra Sen

Sep 16, 2021, by Ivan Kotzev

Earlier this summer, I spoke with Birendra Sen, Business Leader, Tech Mahindra Business Process Services, on the building blocks of customer experience transformation and lessons from the pandemic. What are the main customer experience objectives for companies in 2021 and 2022? B[...]

read post

view all blog posts

latest blog posts on
Digital Experience Services:

Tech Mahindra’s Allyis Acquisition Driving Content Transformation Services

Oct 27, 2022, by Ivan Kotzev

In January 2022, Tech Mahindra acquired BPS provider Allyis. Allyis offers digital experience, cloud, AI, & engineering, data & analytics, and technical support services and has actively built trust and safety, content moderation, and content enhancement services. The deal comp[...]

read post
Tech Mahindra Orchestrating CX Transformation: Interview with Birendra Sen

Sep 16, 2021, by Ivan Kotzev

Earlier this summer, I spoke with Birendra Sen, Business Leader, Tech Mahindra Business Process Services, on the building blocks of customer experience transformation and lessons from the pandemic. What are the main customer experience objectives for companies in 2021 and 2022? B[...]

read post

view all blog posts

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