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Healthcare & Insurance BPS

Insightful Analysis to Drive Your Healthcare and Insurance Process Strategy. NelsonHall's Healthcare & Insurance Sourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy management, and claims and new business processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

Conduent - Healthcare Payer Agility and Innovation with BPS Intervention
Dec 01, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes DXC Technology's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]
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DXC Technology - Healthcare Payer Agility and Innovation with BPS Intervention
Nov 18, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes DXC Technology's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]
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Atos - Healthcare Payer Agility and Innovation with BPS Intervention
Nov 14, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Atos' offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention [...]
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Wipro - Healthcare Payer Agility and Innovation with BPS Intervention
Nov 07, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]
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Capgemini - Healthcare Payer Agility and Innovation with BPS Intervention
Oct 29, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Capgemini's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]
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Sagility - Healthcare Payer Agility and Innovation with BPS Intervention
Oct 28, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Sagility's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]
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Cognizant - Healthcare Payer Agility and Innovation with BPS Intervention
Oct 15, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Cognizant's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]
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WNS - Healthcare Payer Agility and Innovation with BPS Intervention
Oct 13, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]
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Infosys BPM - Healthcare Payer Agility and Innovation with BPS Intervention
Sep 22, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Infosys BPM's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]
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Firstsource - Healthcare Payer Agility and Innovation with BPS Intervention
Sep 12, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention [...]
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Vendor coverage

Covered vendor profiles within the Healthcare & Insurance BPS program

featured research
in Healthcare & Insurance BPS:

Healthcare Payer Agility and Innovation with BPS Intervention
Jan 14, 2026 | Market Analysis by Bilal Chaudhry
NelsonHall’s Healthcare Payer Agility and Innovation with BPS Intervention market analysis consists of 79 pages. [...]
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Strategic Insights in Revenue Cycle Management (RCM)
Jun 20, 2025 | Market Analysis by Bilal Chaudhry
NelsonHall’s Strategic Insights in Revenue Cycle Management (RCM) market analysis consists of 66 pages. [...]
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P&C Operations Analytics and AI
Feb 23, 2025 | Market Analysis by Bilal Chaudhry
NelsonHall’s P&C Operations Analytics and AI market analysis consists of 78 pages. [...]
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Healthcare Payer Operations Transformation
Jul 31, 2024 | Market Analysis by Bilal Chaudhry
NelsonHall’s Healthcare Payer Operations Transformation market analysis consists of 81 pages. [...]
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Property & Casualty Operations Transformation 2024
Feb 08, 2024 | Market Analysis by Bilal Chaudhry
NelsonHall’s Property and Casualty Operations Transformation market analysis consists of 78 pages. [...]
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Healthcare Payer Operations Transformation 2023
Jun 15, 2023 | Market Analysis by John Willmott
NelsonHall’s Healthcare Payer Operations Transformation market analysis consists of 88 pages. [...]
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Impact of Economic Downturn on the Life Insurance Sector
Sep 16, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Life Insurance sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
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Impact of Economic Downturn on the Property & Casualty Sector
Sep 16, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Property & Casualty sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
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Impact of Economic Downturn on the Healthcare Insurance Sector
Sep 15, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Healthcare Insurance sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
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Impact of Economic Downturn on the Healthcare Provider Sector
Sep 15, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Healthcare Provider sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
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NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Healthcare & Insurance BPS.

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Latest Healthcare & Insurance BPS Client Perspective

Strategic Insights in Revenue Cycle Management
Jun 26, 2025 | Customer Perspectives by Bilal Chaudhry
This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the Revenue Cycle Management market as well as the requirements and experiences of their peers. [...]
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Latest Healthcare & Insurance BPS Market Forecast

NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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featured blog posts on
Healthcare & Insurance BPS:

Genpact: Rethinking Commercial Underwriting with AI-Enabled Decision Orchestration

Jan 13, 2026, by Bilal Chaudhry

Commercial and specialty underwriting continues to face structural challenges that extend beyond incremental automation. Administrative workload remains high, core systems operate in silos, and access to usable data for decision-making is limited. This leads to underwriting teams spend[...]

read post
WNS Digital Policy Administrator: A Utility Model for Modern L&A Operations

Oct 15, 2025, by Bilal Chaudhry

WNS recently briefed me on its Digital Policy Administrator (DPA) solution/platform, a patent for which is pending and is not yet publicly available. The DPA is positioned as a utility-style third-party administration (TPA) platform for the life and annuities (L&A) sector, built to[...]

read post
How EXL is Shaping the Future of Agentic AI in Insurance

Oct 09, 2025, by Bilal Chaudhry

EXL recently briefed me on how it is leveraging agentic AI in the insurance industry, a sector that is at a turning point in its AI journey. Early experiments with large, general-purpose models have proven what’s possible, but they’ve also revealed what does not work. Hallu[...]

read post
WNS HealthHelp Expands AI-Enabled Utilization Management for Faster Clinical Outcomes

Jun 27, 2025, by Bilal Chaudhry

In a recent discussion, NelsonHall explored how WNS HealthHelp continues to modernize utilization management (UM) through scalable AI, real-time decision-making, and configurable service models. WNS HealthHelp’s platform, Consult™, builds on its evidence-based clinical g[...]

read post
DXC Targets Technology & Process Debt in the Insurance Industry

Mar 26, 2025, by Bilal Chaudhry

NelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina. The event highlighted DXC Technology’s investment in AI-driven solutions for the insurance industry. A key theme was DXC’s commitment to helping insurers address their &lsq[...]

read post

view all blog posts

latest blog posts on
Healthcare & Insurance BPS:

Genpact: Rethinking Commercial Underwriting with AI-Enabled Decision Orchestration

Jan 13, 2026, by Bilal Chaudhry

Commercial and specialty underwriting continues to face structural challenges that extend beyond incremental automation. Administrative workload remains high, core systems operate in silos, and access to usable data for decision-making is limited. This leads to underwriting teams spend[...]

read post
WNS Digital Policy Administrator: A Utility Model for Modern L&A Operations

Oct 15, 2025, by Bilal Chaudhry

WNS recently briefed me on its Digital Policy Administrator (DPA) solution/platform, a patent for which is pending and is not yet publicly available. The DPA is positioned as a utility-style third-party administration (TPA) platform for the life and annuities (L&A) sector, built to[...]

read post
How EXL is Shaping the Future of Agentic AI in Insurance

Oct 09, 2025, by Bilal Chaudhry

EXL recently briefed me on how it is leveraging agentic AI in the insurance industry, a sector that is at a turning point in its AI journey. Early experiments with large, general-purpose models have proven what’s possible, but they’ve also revealed what does not work. Hallu[...]

read post
WNS HealthHelp Expands AI-Enabled Utilization Management for Faster Clinical Outcomes

Jun 27, 2025, by Bilal Chaudhry

In a recent discussion, NelsonHall explored how WNS HealthHelp continues to modernize utilization management (UM) through scalable AI, real-time decision-making, and configurable service models. WNS HealthHelp’s platform, Consult™, builds on its evidence-based clinical g[...]

read post
DXC Targets Technology & Process Debt in the Insurance Industry

Mar 26, 2025, by Bilal Chaudhry

NelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina. The event highlighted DXC Technology’s investment in AI-driven solutions for the insurance industry. A key theme was DXC’s commitment to helping insurers address their &lsq[...]

read post

view all blog posts

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