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Next-Generation Benefits Administration 2022
Apr 12, 2022 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering benefits administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on total benefits outsourcing (TBO), health & welfare benefits, enabling digital transformation, marketplace capability, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, bswift, Conduent, Empyrean, LifeWorks, Mercer, and PlanSource. To find out more, contact Guy Saunders at [email protected].[read more] -
P&C Operations Transformation 2022
Mar 24, 2022 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in new business setup/underwriting, customer/distribution service administration, and claims administration. Vendors evaluated for this NEAT are: Cognizant, Concirrus, DXC Technology, EXL, Mphasis, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Quality Engineering 2022
Mar 01, 2022 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific capability in application security testing, continuous testing, AI & cognitive testing, UX testing, and cloud migration testing. Vendors evaluated for this NEAT are: Amdocs, Atos, Capgemini, Cigniti, eInfochips, Expleo, Infosys, LTI, TCS, Tech Mahindra, TestingXperts, Trigent, ValueMomentum, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Operations Transformation 2022
Feb 10, 2022 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Atento, Cognizant, Comdata, Concentrix, Conduent, CSS Corp, HGS, Sitel, Sutherland, Tech Mahindra, Teleperformance, TELUS International, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking 2022
Feb 08, 2022 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, managed services/BPS, and support for new digital banking models. Vendors evaluated for this NEAT are: Accelirate, Capgemini, Coforge, Cognizant, Fidelity Information Services, Happiest Minds, Infostretch, Infosys, LTI, Mindtree, Quantiphi, Sopra Steria, TCS, UST, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Pharmaceuticals/Life Sciences Operational Transformation 2022
Feb 03, 2022 by Alisa SamoylovaThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering operational transformation services in the pharmaceuticals/life sciences sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in research & manufacturing support and in commercial operations & supply chain. Vendors evaluated are: Atos, Genpact, Infostretch, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
RPO & Total Talent 2021
Dec 16, 2021 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) and total talent acquisition services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology/tools innovation, services innovation, geographic footprint & scalability, and taking clients on a TA transformation journey. Vendors evaluated for this NEAT are: AMS, ADP Employer Services, Avencia, Cielo, endevis, Engage2Excel, Hudson RPO, IBM, Lorien, NXTThing RPO, Page Outsourcing, PeopleScout, Pontoon, Resource Solutions, RPOne, Sanderson, Taggd, Talent Solutions RPO, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services 2021
Dec 07, 2021 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in build services, run services, and around Microsoft products. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, CompuCom, Computacenter, CSS Corp, DXC Technology, Fujitsu, Getronics, Infosys, LTI, Mindtree, Mphasis, NTT DATA, TCS, Tech Mahindra, T-Systems, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Life, Annuities & Pension: Operational Transformation 2021
Nov 17, 2021 by Ashley SingletonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering life, annuities & pension services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the areas of new business setup/underwriting, customer/distribution service administration, benefit & fund management, life claims administration, and operations transformation. Vendors evaluated for this NEAT are: Atos, DXC Technology, EXL, Infosys, Kane Solutions, SE2, TCS, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Process Discovery & Mining 2021
Nov 03, 2021 by Bailey KongThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering process discovery & mining technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with dual focus on process discovery & mining, specific focus on process mining, desktop process discovery, end-to-end desktop process discovery, as well as the ability to plan and accelerate process change. Vendors evaluated for this NEAT are: ABBYY, Apromore, EdgeVerve, FortressIQ, Kryon, Logpickr, Mehrwerk, Mehrwerk+NICE, Minit, Minit+EdgeVerve, myInvenio, PAF, Process Diamond, QPR, Skan, Software AG, Software AG+Kryon, Soroco, StereoLOGIC, UiPath, and UpFlux. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud HR Transformation Services 2021
Oct 26, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific areas of capability (talent/skills, efficiency, Workday services and SuccessFactors services) or geographic coverage (multi-country, North America, and Europe). Vendors evaluated for this NEAT are: ADP Employer Services, Alight Solutions, Capgemini, Capita, Conduent, IBM, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology 2021
Oct 12, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Human Capital Management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in the SMB and mid- to large-company markets. Vendors evaluated for this NEAT are: ADP Employer Services, AscentHR, Ceridian, Cornerstone, Hibob, Infor, isolved, Namely, NeeyamoWorks, Oracle, Paychex, Paycor, PeopleStrategy, Sage, SuccessFactors, UKG, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Manufacturing Services 2021
Oct 05, 2021 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital manufacturing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in monitoring & security, AR/VR & digital twins, and next-generation services. Vendors evaluated for this NEAT are: Accenture, Atos, Capgemini, Cyient, DXC Technology, IBM, Infosys, L&T Technology Services, Samsung SDS, Sopra Steria, Tata Elxsi, TCS, Tech Mahindra, T-Systems, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Wealth & Asset Management Services 2021
Sep 14, 2021 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering wealth & asset management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in hosting/BPS, professional services, and supporting new digital banking models. Vendors evaluated for this NEAT are: Atos, Avaloq, CACEIS, Capgemini, Coforge, DXC Technology, Fidelity Information Services, Genpact, Infosys, Mindtree, Mphasis, Quantiphi, TCS, and Virtusa. To find out more, contact Guy Saunders at [email protected].[read more] -
Intelligent Automation Platforms 2021
Aug 24, 2021 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation (IA) platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in end-to-end process identification & automation, incorporating ML, enabling business users to develop automations, and human-bot co-working. Vendors evaluated for this NEAT are: Amelia, Appian, arago, Automation Anywhere, Blue Prism, Datamatics, Kryon, NICE, ServiceTrace, Soroco, UiPath, and UST. To find out more, contact Guy Saunders at [email protected].[read more] -
Procurement Transformation 2021
Jul 26, 2021 by Alisa SamoylovaThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering procurement services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in BPS and procurement transformation. Vendors evaluated for this NEAT are: 4C Associates, Capgemini, Cognizant, Corbus, Dragon Sourcing, Efficio, Genpact, GEP, Infosys, TCS, Tech Mahindra, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
CWS & MSP 2021
Jul 20, 2021 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering contingent workforce services (CWS) and managed service program (MSP) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in mid-market provision, service innovation, technology innovation, geographic coverage, and enabling a transformation journey. Vendors evaluated for this NEAT are: AMS, Avencia, CXC Global, Guidant Global, Hudson RPO, KellyOCG, Lorien, Morson Talent, nextSource, Page Outsourcing, Pontoon, PRO Unlimited, Randstad Sourceright, Resource Solutions, Resourgenix, Sanderson, talentCRU, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
Low Code Application Services 2021
Jun 29, 2021 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering low code application services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around mature platforms and emerging platforms. Vendors evaluated for this NEAT are: Coforge, Expleo, Infosys, LTI, Mphasis, Tech Mahindra, Virtusa, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
New World Workforce Management 2021
Jun 23, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cost value, employee engagement, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP Employer Services, Capita, Ceridian, Infor, Quinyx, SD Worx, TCP Software, UKG, and WorkForce Software. To find out more, contact Guy Saunders at [email protected].[read more] -
Healthcare Payer BPS 2021
Jun 11, 2021 by Ashley SingletonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare payer business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in plan design & enrollment, member services, claims & billing, provider management, and operations transformation. Vendors evaluated for this NEAT are: Capgemini, Cognizant, Conduent, Exela Technologies, EXL, Gainwell Technologies, Genpact, HGS, Infosys, NTT DATA, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Compucom Launches Full Lifecycle Observability Framework
Nov 28, 2024 by John Laherty[read more] 0 commentsCompucom provides end-to-end digital workplace services for large and mid-size businesses, supporting 9m devices and handling 8m service desk contacts annually. Key capabilities include managed services, IT support, technology sourcing solutions, projects, and professional services. [...]
NTT DATA Enabling Digital Workplace Innovation
Nov 07, 2024 by John Laherty[read more] 0 commentsIn a recent NelsonHall blog, we looked at the key themes and investments being made across digital workplace services. The overarching themes were employee experience, AI-enabled digital support services, sustainability, and digital re-skilling (read more here). For this blog, we spoke[...]
Digital Workplace Services Driving Human-Centric Experience
Jul 15, 2024 by John Laherty[read more] 0 commentsNelsonHall recently completed an in-depth analysis of advanced digital workplace services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client dema[...]
Compucom Focusing on Greater Account Centricity to Drive Business Outcomes
Oct 19, 2023 by John Laherty[read more] 0 commentsNelsonHall recently attended Compucom’s Analyst and Advisor Event 2023 in Charlotte, NC. It provided an opportunity to meet the executive leadership team, which has evolved over the last 12 months. Kevin Shank was appointed CEO in December 2022, having served as a senior executiv[...]
Compucom Enhances Focus on Driving Clients’ Employee Experience & Business Outcomes
Oct 24, 2022 by John Laherty[read more] 0 commentsNelsonHall recently attended Compucom’s Analyst and Advisor Event 2022 in Paulsboro, NJ. As in-person meetings and events resume, it was great to engage with Compucom executives, including CEO Mick Slattery, face-to-face once more. Founded in 1987, Compucom provides end-[...]
Unisys Repositioning for Growth
Jun 09, 2022 by John Laherty[read more] 0 commentsNelsonHall recently attended Unisys’ Analyst and Advisor Event 2022 in Boston, MA. As IRL meetings and events begin to resume, it was great to engage with Unisys executives face-to-face once more. The $1.2bn sale of its Federal business to SAIC back in February 2020 is being p[...]
Digital Workplace Services: Enhancing Employee Experience & Hybrid Working
Mar 31, 2022 by John Laherty[read more] 0 commentsNelsonHall recently completed an in-depth analysis of advanced digital workplace services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client dema[...]
Infosys Positioning to Drive End-to-End Sustainability for Clients
Sep 28, 2021 by John Laherty[read more] 1 commentsWe recently spoke with Infosys on its sustainability strategy, where its philosophy is to ensure its business, clients' businesses, and ecosystems are all sustainable. It approaches sustainability at the enterprise level across Environment, Social, and Governance (ESG) dimensions. [...]
Digital Workplace Services is Enhancing Collaboration Across the Enterprise
Jan 23, 2020 by John Laherty[read more] 0 commentsNelsonHall completed an in-depth analysis of advanced digital workplace services (DWS) in 2019. This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. We will also take a look at some of the drivers and[...]
Digital Workplace Services Driving the Employee Experience
Jun 10, 2019 by John Laherty[read more] 1 commentsNelsonHall recently completed an in-depth analysis of advanced digital workplace services (DWS). This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. Changing workforce expectations are d[...]
Office Depot Seeks to Reinvent Itself with Acquisition of CompuCom
Oct 06, 2017 by Dominique Raviart[read more] 0 commentsIn a surprise transaction, Office Depot announced the acquisition of U.S.-based CompuCom, an end-user computer specialist. The price is significant: ~$1bn, including $750m in cash and 45m shares of Office Depot, with the seller, PE Thomas H. Lee Partners, owning 8% of the share of Offi[...]
HPE Unveils Pointnext Brand to Refocus its IT Services Capabilities
Apr 18, 2017 by Dominique Raviart[read more] 0 commentsWe recently talked to HPE Technology Services (TS) about its recent Pointnext branding campaign. Despite the divestment of its Enterprise Services unit, HPE has retained very significant IT services capabilities, provided through Pointnext. Technology Services is a sizable unit with FY16 revenue[...]
M&A Activity (Part 3): Further Scale and Digital Remain Priorities in 2016
Mar 31, 2016 by Dominique Raviart[read more] 0 commentsIn December 2015, we published two blogs about M&A activity in the IT services industry in 2015 (here are the links for Part 1 and Part 2). This blog examines M&A activity in IT services in Q1 2016 and sets our expectations for the rest of this year. In short, 2016 sta[...]
Capita’s Offer to Xchanging: How it Makes Sense
Oct 19, 2015 by Rachael Stormonth[read more] 0 commentsOn October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month[...]
KPMG’s Towers Watson HRSD Acquisition Strengthens Global HR Transformation Capabilities
Jul 22, 2015 by Gary Bragar[read more] 0 commentsKPMG recently announced its intention to acquire Towers Watson's Human Resources Service Delivery (HRSD) practice to strengthen its global HR transformation capabilities, including Workday implementations. The acquisition is expected to close by end of Q3 2015. This is a wise move, given[...]
HP Enterprise Services to Strip Out $2bn of Annual Costs in Next Three Years in Pursuit of Margin of 7-9%
May 22, 2015 by Rachael Stormonth[read more] 0 commentsHP Enterprise Services has announced Q2 FY 2015 results, for the period ending April 30, 2015: Revenue was $4,817m, down 15.5% y/y, and down 10% in constant currency (CC), reflecting key account run off and weakness in EMEA Segment earnings before taxes (EBT) were $194m, a margin o[...]
Accenture to Acquire Agilex to Enhance Digital Capabilities and Agile Delivery for Federal Sector
Feb 09, 2015 by Rachael Stormonth[read more] 0 commentsAccenture Federal Services (AFS) is to acquire Agilex Technologies, a privately-held provider of digital solutions for the U.S. federal government based in Chantilly, VA. Terms of the transaction were not disclosed. The acquisition will enhance Accenture’s digital capabilities in anal[...]
IBM Cloud Infrastructure Investments Lead IBM Outsourcing Transformation
Feb 04, 2015 by Rachael Stormonth[read more] 0 commentsOverall IBM Group revenues in 2014 declined 6% (-1% in CC and excluding divestitures). However, IBM is in the midst of a major adjustment of its portfolio. In line with this, the company is reporting $25bn in revenues (and 16% revenue growth) in 2014 (out of a total of $92.8bn) from its "str[...]
ITO Spending Growth Dips Slightly & Bookings Flat in 2014, but Expect Improvement in 2015
Jan 28, 2015 by Dominique Raviart[read more] 0 commentsThis week NelsonHall held its quarterly IT outsourcing (ITO) Index webcast. We have conducted these calls for the last six years to monitor developments in ITO from a quantitative perspective. When we introduced the Index, ITO had largely moved from full outsourcing to a selective outsourcing approa[...]
ITO Spending Growth Dips Slightly & Bookings Flat in 2014, but Expect Improvement in 2015
Oct 30, 2014 by Dominique Raviart[read more] 0 commentsThis week NelsonHall held its quarterly IT outsourcing (ITO) Index webcast. We have conducted these calls for the last six years to monitor developments in ITO from a quantitative perspective. When we introduced the Index, ITO had largely moved from full outsourcing to a selective outsourcing approa[...]
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