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programcode = ITSMMS
programid = 145
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Contracts Database

for Digital Workplace Services

Track the pattern of service adoption by monitoring Digital Workplace Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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ArvatoConnect in Digital Workplace Services

Find here the NelsonHall Research related to within the Digital Workplace Services program

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CX Services Transformation 2024

published 2024-02-22 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Arvato, Atento, Concentrix, Conduent, Firstsource, Foundever, HGS, Infosys, IntouchCX, Movate, ResultsCX, TaskUs, Tech Mahindra, Teleperformance, Transcom, and WNS Global Services. To find out more, contact Guy Saunders (EMEA) at guy.saunders@nelson-hall.com or Darrin Grove (N. America) at darrin.grove@nelson-hall.com.
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