DEBUG: PAGE=domain, TITLE=Benefits Admin,ID=1419,TEMPLATE=subprogram
Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & follow
Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & follow
Jeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & follow
DeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
meet & follow
toggle expanded view
programcode = HRSBEN
programid = 171
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t
Search within: Benefits Admin:
Subscribe to blogs & alerts:
manage email alerts using the form below, in order to be notified via email whenever we publish new content:
has Database = f
has Confidence = f -- IGNORED
You are here:
Home
>
Sourcing Expertise
>
HR Technology & Services
>
Benefits Admin
Capita - CX Services in Energy and Utility
Vendor Analysis
by Ivan Kotzev
published on Oct 31, 2018
Report Overview:
This NelsonHall vendor assessment analyzes Capita's offerings and capabilities in CX Services in Energy and Utility.
Who is this Report for:
NelsonHall’s Customer Experience Services in Energy and Utility on Capita is a comprehensive assessment of Capita’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Capita customer experience services offerings and capabilities, and market and financial strengths in the energy and utility sectors, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
Capita offers CX services including industry-specific services such as maintaining the national gas safe registry in the U.K., smart meter governance in the country through a subsidiary Data Communications Company, and software implementation and data flow management with its company AMT Sybex.
Login to get full access:
