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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HR Services research globally. Nikki covers HR Services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), and Payroll Outsourcing.

Nikki is part of NelsonHall's HR Services analyst team, which provides the most comprehensive and insightful coverage of HR services markets in the world. She is a highly experienced HR practitioner, with 27 years' experience in HR across industry sectors including Hi Tech, Telecoms, Retail/Warehousing, Travel & Hospitality, Facilities Management, Education, Manufacturing, Media, and Business Consultancy.

Nikki is currently working on a major global RPO project, Next Generation RPO - Helping Organizations Attract, Develop & Retain Talent, and has recently completed a major project on Next Generation MSP - The Impact of Talent Analytics.

Nikki has a wealth of operational experience across the entire HR function, including talent acquisition, talent development, employee engagement, employee relations, compensation, benefits, payroll, employment law, and HR systems. She also has significant experience in leading and managing business transformation/integration and cultural change projects, including outsourcing key business functions, accelerated growth via TUPE transfers, organization and process redesign, and M&A initiatives (including due diligence, rebranding, cultural realignment, and compensation and benefits changes).

Amongst Nikki's many achievements in HR, she has successfully established, managed, and led various international talent acquisition projects of up to 18 months' duration. This includes a second generation RPO project in which she was responsible for evaluating, shortlisting, and selecting a new global RPO vendor who went on to deliver significant business value and establish a long-term relationship with the client.

Prior to joining NelsonHall, Nikki has held interim HR consulting positions with PageGroup plc and Brightstart UK (owner/director), and senior positions with Displaydata, Cincom, CompuServe, and Sainsbury's.

Nikki holds an honors degree in Geography from Coventry University, and a MBA from Reading University. In her spare time, Nikki's many interests include volunteering, health & fitness (including running 5k, 10k, and half marathons), skiing, and travel.

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  • Collaboration is Key for Successful Talent Acquisition

    Feb 28, 2018, by Nikki Edwards

      Most organizations have probably struggled to find talent at some point, with some roles being particularly problematic to fill; cybersecurity being one recent example. Some organizations have applied desperate approaches to get hold of scarce talent, including hiking up new starter sa[...]

  • Next Generation RPO: Good Things Really Do Come in Small Packages

    Feb 02, 2018, by Nikki Edwards

      The RPO market has traditionally been dominated by vendors who were established in the U.S., the U.K., or Australia, the first countries to embrace the concept of RPO. The majority of their clients were large organizations headquartered in those regions, who typically had high-vol[...]

  • The Wizardry of HR Platforms: 9¾ Examples from 2017!

    Dec 21, 2017, by Nikki Edwards

      2017 has seen HR service providers rethinking their approach to tech development based on latest developments in the wider market. Firstly, developments in platform-as-a-service (PaaS) solutions have been core to driving what appears to be a seamless integration of talent technology/to[...]