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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HRO research globally. Nikki covers HRO research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), and Payroll Outsourcing.

Nikki is part of NelsonHall's HRO analyst team, which provides the most comprehensive and insightful coverage of HRO markets in the world. She is a highly experienced HR practitioner, with 27 years' experience in HR across industry sectors including Hi Tech, Telecoms, Retail/Warehousing, Travel & Hospitality, Facilities Management, Education, Manufacturing, Media, and Business Consultancy.

Nikki is currently working on a major global RPO project, Next Generation RPO - Helping Organizations Attract, Develop & Retain Talent, and has recently completed a major project on Next Generation MSP - The Impact of Talent Analytics.

Nikki has a wealth of operational experience across the entire HR function, including talent acquisition, talent development, employee engagement, employee relations, compensation, benefits, payroll, employment law, and HR systems. She also has significant experience in leading and managing business transformation/integration and cultural change projects, including outsourcing key business functions, accelerated growth via TUPE transfers, organization and process redesign, and M&A initiatives (including due diligence, rebranding, cultural realignment, and compensation and benefits changes).

Amongst Nikki's many achievements in HR, she has successfully established, managed, and led various international talent acquisition projects of up to 18 months' duration. This includes a second generation RPO project in which she was responsible for evaluating, shortlisting, and selecting a new global RPO vendor who went on to deliver significant business value and establish a long-term relationship with the client.

Prior to joining NelsonHall, Nikki has held interim HR consulting positions with PageGroup plc and Brightstart UK (owner/director), and senior positions with Displaydata, Cincom, CompuServe, and Sainsbury's.

Nikki holds an honors degree in Geography from Coventry University, and a MBA from Reading University. In her spare time, Nikki's many interests include volunteering, health & fitness (including running 5k, 10k, and half marathons), skiing, and travel.

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  • Global Population Trends Require a Radical Rethink of Talent Acquisition Strategies

    Jul 20, 2017, by Nikki Edwards

    It is very easy to get caught up in the here and now of workplace challenges around talent acquisition (skills shortages, multigenerational workforce, ageing population, socio-economic issues, etc.), and the best way to tackle them in the short-term (this week, this month, this year). But what i[...]

  • How RPA & AI Are Taking Cielo’s TalentCloud to the Next Level

    Jun 01, 2017, by Nikki Edwards

    There is so much hype around RPA and AI technology that RPO, MSP, and Total Talent vendors could get carried away in the race to launch the latest RPA or AI technology feature at the expense of delivering excellent customer service.  Cielo has a more grounded approach to technology, sugg[...]

  • How Consumerization of IT Can Transform HR

    Apr 28, 2017, by Nikki Edwards

      After attending a HR technology event, I always come back on a high having spent one or two days talking with positive people who are passionate about what they do in the HR tech space. HR tech continues to develop apace, and has become very user-friendly. Having spent most of [...]

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