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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, where she has shared global responsibility for HR Services programs with Gary Bragar and Pete Tiliakos. Nikki covers HR Services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

Nikki is a highly experienced HR practitioner, with 27 years' experience in HR across industry sectors including Hi Tech, Telecoms, Retail/Warehousing, Travel & Hospitality, Facilities Management, Education, Manufacturing, Media, and Business Consultancy.

Her current project is Learning Services: Transforming the Way the Workplace Learns.

Nikki has a wealth of operational experience across the entire HR function, including talent acquisition, talent development, employee engagement, employee relations, compensation, benefits, payroll, employment law, and HR systems. She also has significant experience in leading and managing business transformation/integration and cultural change projects, including outsourcing key business functions, accelerated growth via TUPE transfers, organization and process redesign, and M&A initiatives (including due diligence, rebranding, cultural realignment, and compensation and benefits changes).

Amongst Nikki's many achievements in HR, she has successfully established, managed, and led various international talent acquisition projects of up to 18 months' duration. This includes a second generation RPO project in which she was responsible for evaluating, shortlisting, and selecting a new global RPO vendor who went on to deliver significant business value and establish a long-term relationship with the client.

Prior to joining NelsonHall, Nikki has held interim HR consulting positions with PageGroup plc and Brightstart UK (owner/director), and senior positions with Displaydata, Cincom, CompuServe, and Sainsbury's.

Nikki holds an honors degree in Geography from Coventry University, and an MBA from Reading University. In her spare time, Nikki's many interests include volunteering, health & fitness (including running 5k, 10k, and half marathons), skiing, and travel.

Analyst Relations professionals can visit the NelsonHall AR Portal to learn more about our upcoming projects.

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    Latest blog posts by Nikki Edwards:

    • Allegis Global Solutions: Leveraging Technology for Recruitment in a COVID-19 World

      May 04, 2020, by Nikki Edwards

        My initial research into Impact of COVID-19 on Recruitment Services: Vendor Perspective (March 2020) highlighted several stand-out dilemmas that client organizations face. Notably, some organizations need to continue hiring and the only way to do so is by embracing technology (sometime[...]

    • Change Your Workplace Culture or Struggle for Existence in the 2020s

      Feb 26, 2020, by Nikki Edwards

        As a “Gen-Xer” I look back over my career and can identify four out of ten organizations that had an incredibly positive influence on my life. What made that 40% stand out was that, despite economic market forces, technological change, evolving customer/consumer habits, and[...]

    • Cielo: Reimagining & Redefining RPO

      Oct 29, 2019, by Nikki Edwards

        The pace of change in RPO and contingent worker outsourcing has been unprecedented in recent years due to technological advancements and the range of services expected by buyside organizations. Cielo recently organized a customer and analyst day to explore what talent acquisition (TA) [...]

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