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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
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WNS- Customer Experience Operations Transformation
Vendor Analysis
by Ivan Kotzev
published on Jan 05, 2022
Report Overview:
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Customer Experience Operations Transformation
Who is this Report for:
NelsonHall’s CX Operations Transformation profile on WNS is a comprehensive assessment of WNS’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of WNS’ CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
WNS is refocusing on revenues generated from digital brands and services, with most new clients utilizing one or two of the EXPIRIUS offerings at a corporate level. Since the launch of the EXPIRIUS suite in 2020, WNS created eight microservices that can be used as separate modules supported by integrated domain, digital, and analytics pillars.
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