DEBUG: PAGE=domain, TITLE=Benefits Admin,ID=1419,TEMPLATE=subprogram
Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & follow
Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & follow
Jeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & follow
DeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
meet & follow
toggle expanded view
programcode = HRSBEN
programid = 171
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t
Search within: Benefits Admin:
Subscribe to blogs & alerts:
manage email alerts using the form below, in order to be notified via email whenever we publish new content:
has Database = f
has Confidence = f -- IGNORED
You are here:
Home
>
Sourcing Expertise
>
HR Technology & Services
>
Benefits Admin
Sitel - Customer Experience Operations Transformation
Vendor Analysis
by Ivan Kotzev
published on Jan 06, 2022
Report Overview:
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in Customer Experience Operations Transformation
Who is this Report for:
NelsonHall’s CX Operations Transformation profile on Sitel Group is a comprehensive assessment of Sitel Group’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Sitel Group’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
In 2020, Sitel Group reorganized its structure and unified its separate ventures into the EXP+ framework. This centralized approach aims to improve GTM and target and bring new capabilities and technology to existing CX services accounts. The company increased the share of digital services revenue to form ~20% at the end of 2021.
Login to get full access:
