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NTT DATA - Advanced Digital Workplace Services 2023
Vendor Analysis
by John Laherty
published on Jul 19, 2023
Report Overview:
This NelsonHall vendor assessment analyzes NTT DATA's offerings and capabilities in advanced digital workplace services.
Who is this Report for:
NelsonHall’s digital workplace services profile on NTT DATA is a comprehensive assessment of NTT DATA’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of digital workplace services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of NTT DATA’s digital workplace services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
NTT DATA provides digital workplace services through its Nucleus Platform and Products. Nucleus continues to reduce operating costs via hyper automation and is utilized co-creatively to elevate the Digital Employee Experience and client's business outcomes. NTT DATA, for example, claims to achieve a 40-55% automation rate across service desks.
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