Vendor Analysis
published on Jul 12, 2018
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Report Overview:
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in Digital CX Services.
Who is this Report for:
NelsonHall’s Digital Customer Experience Services on Tech Mahindra is a comprehensive assessment of Tech Mahindra offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra digital customer experience services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
TechM BPS has ~35k employees in 27 delivery locations in 15 countries supporting ~54 languages.
It utilizes a set of proprietary CX tools for automation, channel management, VOC analytics, and social media interactions.