Key Findings & Highlights:

Recent economic factors, a shrinking working-age population, skills shortages, and changing workforce aspirations are forcing all-sized organizations to contact third-party vendors for support in embracing cost-effective multi-channel contingent (and broader) hiring strategies.   

The range of programs and services offered by Contingent Workforce Solutions (CWS) vendors (including MSP) is now at its broadest to meet those organizational demands. Successful vendors are creating a new portfolio of enhanced offerings focused on the latest client and buyer pain points. Such offerings include tail spend management, contractor care initiatives (improving the end-to-end contractor experience, loyalty, retention, and enhanced value for clients), consultancy, global hiring/talent insights, and strategic workforce planning for the contingent workforce.

This report is for end-user (buyer) organizations who are interested in understanding the current and future shape of the market as well as the requirements and experiences of their peers when seeking to buy specific technologies or services.