Market Reports
published on May 09, 2025
Report Overview:
This document provides an update to NelsonHall’s assessment of the CWS and MSP Services market in the light of recent market developments
Who is this Report for:
NelsonHall’s market update for CWS and MSP Services is designed for:
- Sourcing managers investigating developments within the CWS/MSP sector
- Vendor marketing, sales, and business managers developing strategies to target CWS/MSP opportunities across sectors and geographies
- Financial analysts and investors specializing in the CWS/MSP sector.
Scope of this Report:
This Market Update report updates NelsonHall's assessment of the CWS/MSP market, including:
- A recap of the key points from our last market assessment
- A summary of significant market developments since then
- A brief analysis of how the CWS/MSP sector is responding to changing market dynamics.
Key Findings & Highlights:
While 2024 saw the ongoing curtailment of contingent hiring impacting vendor growth in spend and revenue, there is optimism that contingent hiring in 2025 and beyond will see more positive growth despite ongoing global and upcoming regional-specific events that will impact country-specific CWS/MSP services foci. The focus on consultancy channel optimization, SOW, spend, worker classification, internal talent mobility, data/analytics, contingent hiring tech augmentation/optimization, and a Human+AI approach will prevail. Alongside, vendors will add new services via partnerships or acquisitions to enable a holistic talent approach with their clients (bringing contingent, permanent, and skilling/development offerings together), moving forward with the skills-first hiring agenda.