featured posts:
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Pontoon’s Evolutionary Services Procurement Approach for Contingent Hiring Success
Sep 14, 2022, by Nikki EdwardsPontoon's recently reimagined Services Procurement contingent hiring solution enables a simplified, client-centric journey, with best practice at its core and underpinned by industry-leading technology. In 2021, Pontoon conducted a thorough evaluation of its existing offering, other solutions in the market, and what current and future clients were looking for from Services Procurement.&[...]
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HR Trends & Outlook 2021, Part 2: Talent Management
Jan 27, 2021, by Nikki EdwardsThis is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. Recruitment Services RPO and CWS/MSP vendors shone in 2020, as they supported their clients through their COVID-19 challenges, adding another d[...]
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Allegis Global Solutions: Leveraging Technology for Recruitment in a COVID-19 World
May 04, 2020, by Nikki EdwardsMy initial research into Impact of COVID-19 on Recruitment Services: Vendor Perspective (March 2020) highlighted several stand-out dilemmas that client organizations face. Notably, some organizations need to continue hiring and the only way to do so is by embracing technology (sometimes reluctantly), enabling them to carry out recruitment steps remotely. Also, some sectors were rampi[...]
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The Journey for HR Services in 2018: Part 1
Nov 29, 2017, by NelsonHall AnalystAs 2017 comes to a close, it’s an ideal time to reflect on key developments and innovations within HR services, and what to expect in 2018 by HR service line. This week, I’ll discuss specifics around two aspects of talent management (recruiting and learning), and next week I’ll explore payroll and benefits administration in more detail. Overall, the level of 2017[...]
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The Gig Economy & the Challenge for HR
Sep 22, 2017, by NelsonHall AnalystThe gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers present for HR. Gig workers present a challenge on several fronts, especially when it comes to managing[...]
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Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve
Jul 28, 2017, by Gary BragarNelsonHall recently published its 2017 Managed Services Programs (MSP) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meeting or exceeding client expectations, there are a few areas that fall short of expectations and should[...]
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Trending Now in HR Services
Jun 30, 2017, by NelsonHall AnalystAs H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]
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How RPA & AI Are Taking Cielo’s TalentCloud to the Next Level
Jun 01, 2017, by Nikki EdwardsThere is so much hype around RPA and AI technology that RPO, MSP, and Total Talent vendors could get carried away in the race to launch the latest RPA or AI technology feature at the expense of delivering excellent customer service. Cielo has a more grounded approach to technology, suggesting that “Technology is only as valuable as the human experience it improves” and is [...]
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HRO: A Year in Review & 2017 Preview
Jan 06, 2017, by NelsonHall AnalystFollowing several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look at what happened in 2016 to lay the foundations for things to come, specifically in payroll services[...]
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Highlights & Trends in the HRO Market in H1 2016
Aug 03, 2016, by NelsonHall AnalystAs earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016. Payroll Payroll activity has been bustling in Europe YTD, with a strong emphasis on ramping up capabilities. SD Worx made two acquisitions to accelerate its growth across[...]
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KellyOCG: Talent Advisory & Analytics Key to MSP & RPO Growth
May 23, 2016, by Gary BragarKellyOCG held its second annual analyst event in Chicago last week. The event covered KellyOCG’s full suite of HR service offerings, but here I take a closer look at MSP and RPO and specifically at the advisory and analytics services that are driving growth in these areas. KellyOCG is the outsourcing and consulting group of Kelly Services Inc., and represents the largest growth segment of[...]
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RPO M&A Activity Makes a Flying Start in January 2016
Feb 04, 2016, by Gary BragarAs discussed in a recent blog, acquisitions in Recruitment Process Outsourcing (RPO) have become increasingly aggressive year-on-year, and the pace of M&A activity shows no sign of diminishing, with three deals already done in January 2016: TrueBlue’s acquisition of Aon Hewitt’s RPO business The completion of the merger between Pontoon and its sister company, hyphen Orion[...]
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HRO: 2015 Highlights & the Shape of Things to Come
Nov 30, 2015, by NelsonHall AnalystAs the year winds down, it’s a good time to reflect on the significant activities in the HRO market in 2015 and consider the likely shape of things to come in 2016. Overall, HRO contract activity is up ~11% y/y in 2015. Renewals and contract extensions account for 25% of that activity, vendor changes ~20%, and new deals 55%. Regional and global multi-country contracts continued[...]
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Allegis Global Solutions Launches Fast-Deployment MSP Offering for the Mid-Market
Sep 07, 2016, by Gary BragarMid-market adoption of Managed Service Provider (MSP) programs is seeing high growth driven by the increasing need to manage costs, along with greater uptake of the direct hire MSP model (which is more common in mid-market organizations where there is a limited need to use specialist agencies). Here I take a brief look at the launch of a new mid-market MSP offering from Allegis Globa[...]