This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering GenAI and process automation services for the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with specific capability in GenAI services, process automation services, operations services, and professional services. Vendors evaluated for this NEAT are: Apexon, Capgemini, Cognizant, Datamatics, DXC Technology, Firstsource, Happiest Minds, Infosys, Kyndryl, LTIMindtree, Mphasis, Quantiphi, SBS Software, Sopra Steria, TCS, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].