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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Jan 31, 2019
This NelsonHall vendor assessment analyzes CloudPay's offerings and capabilities in Next Generation Payroll Services
NelsonHall’s Payroll Services Vendor Assessment for CloudPay is a comprehensive assessment of CloudPay’s payroll services offerings and capabilities designed for:
The report provides a comprehensive and objective analysis of CloudPay Next Generation Payroll services offering, capabilities, and market and financial strength, including:
CloudPay, Inc (referred to as CloudPay in this document) is a SaaS-based global payroll solutions provider which is developing as an emerging player in the multi-country managed services space. Founded in 1996 as Patersons Payroll Solutions Limited, it changed its name to CloudPay in October 2012, adopting the name of its multi-country SaaS payroll offering.
CloudPay offers payroll solutions to clients in over 120 countries, in 26 languages, supporting 30 different currencies. Its sole focus is on providing global payroll and payments services in the cloud. The CloudPay platform is supported by a range of other services including implementation, managed services, payroll processing, and support.
Today CloudPay produces ~1M pay-slips and processes $3.8bn in payments annually.
CloudPay offers a fully managed global payroll outsourcing service, and payment processing services for its clients.
It delivers its services through CloudPay, its proprietary SaaS technology which can process payrolls in ~120 countries. In addition to payroll processing, it has a number of other modules and areas of functionality that are built around the core platform:
CloudPay prices its services on a price per employee per month (PEPM), plus per country fee; it adheres to the basic pricing mechanisms within each country and bases its pricing on the specific requirements of that country. Typical client contract lengths tend to be between three and five years.
CloudPay has developed standard integrations that have been pre-approved and certified by Workday and SuccessFactors, within the CloudPay Connect application; this enables the CloudPay platform to integrate with Workday and SuccessFactors globally. In 2018, CloudPay completed the upgrade from legacy Workday PICOF payroll connectors to its latest PECI integration spec.
CloudPay also partners with (and has prebuilt interfaces to) leading HCM software (including legacy on-premise applications) such as Oracle, Kronos SaaS HR, Workforce Software, Thomsons (online benefits), and Netsuite.
It expects to expand its HCM partner integration in 2019, to include Ulti-Pro (Q1) and Bamboo (Q2), and is exploring the addition of other leading platforms (e.g., Oracle Cloud HCM, Cornerstone on Demand, Namely, coreHR, and Sage Business Cloud: People, etc.
CloudPay has ~220 FTEs dedicated to its managed payroll services business and delivers its payroll managed services offerings from its network of global service centers. It provides clients with access to 24/7/365 payroll services and can support ~26 languages globally.
CloudPay provides services to multi-national clients across ~2.5k legal entities, processing payroll in ~95 countries. Its clients range in size from ~50 to ~40k employees. NelsonHall estimates that ~80% of CloudPay's client base falls within the middle market segment (500 to 15k employees).
Historically, CloudPay targeted to middle and large/enterprise multi-national clients, primarily employers with >300 employees and operating in more than five countries. However, it has recently scaled its offering down market, to target small market (<500 employees) emerging MNC buyers.