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Conduent - Next Generation H&W Administration
Vendor Analysis
published on Nov 13, 2020
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Report Overview:
This NelsonHall assessment analyzes Conduent's offerings and capabilities in Next Generation H&W Administration.
Who is this Report for:
NelsonHall’s Cloud HR Transformation Services profile on Conduent is a comprehensive assessment of Conduent offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of H&W Administration and identifying vendor suitability for H&W Administration RFPs
- Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
- Financial analysts and investors specializing in the H&W Administration sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Conduent’s H&W Administration services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in H&W Administration services.
Conduent, headquartered in New Jersey, is a business process services (BPS) provider, created in January 2017 from a divestiture from Xerox. The Conduent Human Resource Services division offers the following range of HR services:
- Benefits administration
- Multi-process HR services
- Learning services
- Payroll services
- Recruitment administration
- Consulting and strategy services.
Conduent’s H&W Administration business has ~100 clients, supports ~4m participants, and manages 1.1m spending accounts with $2.6b assets under management. Before Conduent’s formation, Xerox acquired the following companies to grow its benefits administration business:
- ExcellerateHRO in 2010: to strengthen its capabilities in HR consulting, benefits administration, HR BPS, and learning services
- ACS in 2010: to add HR outsourcing and consulting capabilities to Xerox
- Mellon Financial’s HR Solutions, acquired by ACS in 2005 to add a standalone benefits administration offering including TBO and an HR consulting business, and to enhance its multi-process HR services
- Mellon Financial’s HR Solutions Services in 2003: to strengthen its payroll, tax filing, benefits administration, and HR services.
Just over two years ago, August 2018, Conduent divested its benefits consulting business , as well as its and benefits outsourcing businesses in the U.K. and Canada, formerly known as Buck Consultants to H.I.G. Capital. As a result, Conduent has become more selective geographically outside North America.