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Comdata Group - Customer Experience Operations Transformation
Vendor Analysis
published on Dec 03, 2021
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Report Overview:
This NelsonHall vendor assessment analyzes Comdata Group's offerings and capabilities in Customer Experience Operations Transformation
Who is this Report for:
NelsonHall’s CX Operations Transformation profile on Comdata Group is a comprehensive assessment of Comdata’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Comdata Group’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Comdata views CX operations transformation to encompass both front and back-office with the need to integrate back-office processes and resolve challenges with siloed tasks, legacy infrastructure, and low performance. Its adaptive service orchestration prioritizes augmented interactions in a hybrid machine-human model with voice, chat, social, and email bots, IVR, app, web self-service, and live agent supported by virtual assistants and predictive algorithms.