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CSS Corp - Customer Experience Operations Transformation
Vendor Analysis
published on Jan 20, 2022
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Report Overview:
This NelsonHall vendor assessment analyzes CSS Corp's offerings and capabilities in Customer Experience Operations Transformation
Who is this Report for:
NelsonHall’s CX Operations Transformation profile on CSS Corp is a comprehensive assessment of CSS Corp’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of CSS Corp’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
CSS Corp's transformation approach combines digital interventions with optimized human interactions to achieve unified CX. It employs the COEUS unified account dashboard for account transparency to drive operational decision-making and process optimization. Another lever for CSS Corp is outside in analytics to identify transformation opportunities in the wider CX. The company aims to sell into multiple LOBs with a focus on CX revenue generation processes while prioritizing long-term contracts to support transformation initiatives.