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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Jun 27, 2022
This NelsonHall vendor assessment analyzes Capita's offerings and capabilities in Mortgage & Loan Services.
NelsonHall’s ‘Transforming Mortgage & Loan Services’ Vendor Assessment for Capita is a comprehensive assessment of Capita’s lending industry digital services offerings and capabilities designed for:
The report provides a comprehensive and objective analysis of M&L services offerings, capabilities, and market and financial strength, including:
Capita has been delivering M&L services since 2009 when it acquired Capmark Services Europe. From 2009 to 2015, Capita grew its M&L services business primarily by acquisition. In 2018 Capita refocused its M&L business on customer management services. The M&L industry is regulated to provide consumer protections, and Capita differentiates based on providing compliant customer interactions which result in high CSAT and customer led transformation to create better customer outcomes.
Since 2020 Capita has refined its strategy structuring its businesses into three divisions, including:
Capita’s M&L services are focused on “Life Moments that really matter”. To aid clients’ key life moments, Capita delivers three sets of services: