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Mphasis - Transforming Intelligent Automation in Banking
Vendor Analysis
published on Apr 11, 2023
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Report Overview:
This NelsonHall vendor assessment analyzes Mphasis’ offerings and capabilities in intelligent automation for the banking and financial services sector
Who is this Report for:
NelsonHall’s “Transforming Intelligent Automation in Banking” profile on Mphasis is a comprehensive assessment of Mphasis’ offerings and capabilities for the BFS sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of intelligent automation process services and identifying vendor suitability for intelligent automation services in banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Mphasis’ BFS-focused intelligent automation offerings, capabilities, and market and financial strength, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Mphasis has a primary focus on the banking industry and generates 54% of its revenues from BFS. It started its digital services practice in 2015 to enhance the supporting systems for clients’ core banking platforms. Its automation services cover four areas:
- Consulting services
- R&D services
- Implementation services
- Support services.
Mphasis approaches client engagements using a front-to-back process when it automates client processes (i.e., starting with customer engagement and moving towards the back-end fulfillment operations).
During the COVID crisis, Mphasis focused its efforts on supporting WFH processes by developing and deploying tools to enable employees to improve their efficiency with the support of digital assistants. Today it is focusing its efforts on growing its data analysis and management capabilities.
Buyers looking to automate banking processes should take note of this report’s analysis of Mphasis’ delivery of relevant consulting, R&D, and implementation services.