HRO Insight blog
Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
Tech Mahindra - Content Transformation
Vendor Analysis
published on Jun 19, 2023
Access to this report is restricted to logged in clients with access. Login to get full access
Report Overview:
This NelsonHall assessment analyzes Tech Mahindra's offerings and capabilities in content transformation.
Who is this Report for:
NelsonHall’s Content Transformation profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra’s content transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Tech Mahindra’s offerings and capabilities in content transformation.
Trust and safety, digital data services, and revenue operations form approximately 20% of the BPS business for Tech Mahindra. The company has been actively acquiring capabilities to expand in this space, including digital agencies, specialized AI training and development companies, and consulting units, for example, Allyis, Zen3, and Mad*Pow, for trust and safety. These units added new LOBs for Tech Mahindra and a new client base.
Outsourcing clients looking for a vendor offering a broad spectrum of trust and safety, marketing support, and brand experience services should especially take note of this profile on Tech Mahindra.