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Conduent - CX Services Transformation
Vendor Analysis
published on Dec 07, 2023
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Report Overview:
This NelsonHall assessment analyzes Conduent's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on Conduent is a comprehensive assessment of Conduent’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Conduent’s content transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in CX Services Transformation.
Conduent positions its CX services as part of a larger front-office BPS where it provides outbound communication, print and document management, payments, and collections. At the same time, the company wants to simplify the CX services positioning and bring it forward in sales discussions with its enterprise clients. One approach is increasing Conduent's vertical market penetration, targeting healthcare, travel and leisure, mortgage and financial services, retail, and mid-market expansion.
Outsourcing clients looking for a CX services vendor with productized CX transformation offerings in knowledge management, training, WFM, and QA and a strong portfolio of sector-specific CX services should especially take note of this profile on Conduent.