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Alorica - CX Services Transformation
Vendor Analysis
published on Dec 17, 2023
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Report Overview:
This NelsonHall assessment analyzes Alorica's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Alorica’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Alorica’s offerings and capabilities in CX Services Transformation.
The Alorica IQ practice includes the full company suite of technology, transformation services, and analytics offerings. The practice provides expertise in emerging technologies, solution design, deployment and optimization to improve service delivery and ROI. Alorica IQ has a dedicated partner management team to simplify the market landscape and engineers to create and curate solutions. The practice specializes in rapid technology integrations to complement the clients' existing infrastructure and service delivery vision.
Outsourcing clients looking for a CX services vendor with strong employee experience framework with IP and management model and advanced investments with live programs in AI voice, should especially consider this profile on Alorica.