HRO Insight blog
Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
Infosys - Salesforce Services
Vendor Analysis
published on Jan 24, 2024
Access to this report is restricted to logged in clients with access. Login to get full access
Report Overview:
This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in Salesforce Services
Who is this Report for:
NelsonHall’s vendor profile on Infosys is a comprehensive assessment of Infosys’ Salesforce offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing IT services suppliers of Salesforce
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys’ Salesforce capabilities, market, and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Infosys had revenues of $18.2bn in FY23, the year ending March 31, 2023. Its calendar year 2022 revenues were $17.9bn. The company has given a CC revenue growth guidance of 1-2.5% for FY24, the year ending March 31, 2024. Its headcount at the end of September 30, 2023, was ~329k.
Infosys has a dedicated Salesforce practice (ISP) horizontal line. ISP has its P&L, sales force, and delivery organization. It is structured around four key components:
- Simplus in the U.S. and ANZ for client-facing activities, including sales, advisory services, and onsite delivery. The company also had a presence in New Zealand
- Fluido, initially in Finland and the Nordics, and now deploying its capabilities to Europe
- A delivery organization with its core in India
- A CoE in charge of portfolio and IP management, including industry solutions, accelerators, and methodologies, alongside training and upskilling.
NelsonHall estimates that ISP had, at the end of 2022, ~8,200 personnel, including ~2,200 MuleSoft and 800 Vlocity practitioners. Additionally, it has 300 Tableau practitioners.
ISP has a comprehensive offering ranging from core products (Sales and Service Cloud) to Marketing, Community, and Commerce Cloud and consulting services and specialized services such as Revenue Cloud, Salesforce Industries, Einstein, Field Service, Data Cloud/Genie, and CloudSense (Commerce subscriber management).
ISP continues to expand its consulting capabilities, be positioned early in the decision lifecycle, and drive follow-up implementation and post-implementation services. The acquisitions of Fluido and Simplus have enhanced the consulting capabilities of Infosys.