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Vendor Analysis
published on Nov 12, 2024
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Report Overview:
This NelsonHall key vendor assessment consists of 59 pages and provides a comprehensive and objective analysis of Wipro's IT and business process services offerings, capabilities, and market and financial strengths
Who is this Report for:
NelsonHall's Key Vendor Assessment on Wipro is a comprehensive assessment of Wipro's offerings and capabilities, designed for:
- Marketing, sales, and business managers developing strategies to target service opportunities within the BPS/IT services markets
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for IT services
- Consultants advising clients on vendor selection
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the BPO/IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Wipro’s offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization.
Key Findings & Highlights:
On April 6, 2024, Wipro appointed Srini Pallia as CEO and Managing Director. Pallia was previously the CEO of Americas 1. Pallia benefited from a vertical mix in Americas 1, which was more resilient in the past 24 months than the more BFSI and high-tech-centric Americas 2.
Thierry Delaporte left Wipro after four years of transformation, bold decisions such as the $1.45bn acquisition of Capco, and adopting a geography-based structure (rather than the vertical GTM organization that most Indian vendors have).
Delaporte essentially brought operations hygiene back to Wipro, aiming to simplify the organization (with a geography-based structure), cross-sell, lower delivery costs (through reshaping its age pyramid), target large accounts, increase wallet share, win larger contracts (with the creation of a large deal pursuit team) to drive revenue growth, and focus on partnerships (AWS, Microsoft, Google Cloud, Salesforce, SAP, and ServiceNow).
However, Delaporte failed to execute his May 29, 2020, mandate to accelerate organic growth. Wipro has continued to underperform its Indian peers in terms of organic revenue growth.