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Conduent - Experience-Led HR Transformation Services
Vendor Analysis
published on Mar 07, 2025
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Report Overview:
This NelsonHall assessment analyzes Conduent's offerings and capabilities in Experience-Led HR Transformation services
Who is this Report for:
NelsonHall’s Experience-Led HR Transformation Services profile on Conduent is a comprehensive assessment of Conduent's offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Experience-Led HR Transformation services and identifying vendor suitability for Experience-Led HR Transformation Services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Experience-Led HR Transformation sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Conduent’s Experience-Led HR Transformation Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, opportunities, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Conduent, headquartered in New Jersey, is a business process services (BPS) provider with ~60k employees and global operations in 24 countries. It was founded in 2017 by a divestiture from Xerox: ACS sold its outsourcing practice to Xerox, which spun off its BPO division into a wholly separate corporation, Conduent, incorporated in January 2017. Conduent’s business segments include:
- Commercial (including Human Capital Solutions)
- Transportation
- Government.
Within its Commercial division, Conduent’s HR service offerings include:
- HR management & payroll solutions
- Learning solutions
- Health & wellness benefit solutions
- Wealth & retirement benefit solutions.
Conduent brings HR experience orchestrating offerings that include consulting to employee helpdesk operations to help clients adopt ServiceNow and HCM (Workday, SuccessFactors) platforms to support HR Transformations across a broad range of HR functions.
In May 2024, Conduent completed the divesture of BenefitWallet to HealthEquity. The transfer was part of the company's planned portfolio rationalization transactions expected in 2024. Conduent continues offering HSAs and consumer-directed benefit accounts through its relationship with HealthEquity and providing customer contact services, claims processing, and other servicing work for HealthEquity.