HRO Insight blog
Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
Tech Mahindra - Transforming Mortgage and Loan Services
Vendor Analysis
published on May 15, 2025
Access to this report is restricted to logged in clients with access. Login to get full access
Report Overview:
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in Mortgage & Loan Services
Who is this Report for:
NelsonHall’s ‘Transforming Mortgage and Loan Services’ profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities for the mortgage and loan sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of technology and operational services and identifying vendor suitability for mortgage and loan services in RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra’s BFS-focused mortgage and loan service offerings and capabilities and market and financial strength, including:
- Identification of the company’s strategy, offerings, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and Tech Mahindra service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Tech Mahindra provides M&L services primarily to regional banks and lenders in North America and the U.K. It has an accelerating business in emerging markets, primarily in the APAC region. Tech Mahindra has built a set of IP and services by buying firms with proprietary IP and then enhancing the IP to deliver additional digital functionality. Key firms and IP acquired or built are:
- Comviva (2012): mobile wallet, payments, marketing, and loyalty
- Yabx (a subsidiary started in 2017 within Comviva): a subsidiary that uses AI to simplify financial access for unbanked people in the emerging markets of Africa, Asia, and Latin America using alternate data sources for underwriting
- Target (2016): business process outsourcing
- BORN (2019): digital experience, transformation, and solutions
- Com Tec Co IT (2022): digital services engineering provider.
Tech Mahindra focuses its new technology and services on improving customer experience, mobile delivery, and digital services engineering to enable customers to engage more easily with lenders.