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Virtusa - ServiceNow Services
Vendor Analysis
published on May 30, 2025
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Report Overview:
This NelsonHall vendor assessment analyzes Virtusa's offerings and capabilities in ServiceNow services
Who is this Report for:
NelsonHall’s ServiceNow services profile on Virtusa is a comprehensive assessment of Virtusa’s ServiceNow offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of ServiceNow services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the ServiceNow services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Virtusa‘ ServiceNow offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Virtusa provides standard platform-based consulting, implementation, and managed services in ServiceNow. It does not currently have any offerings listed on the ServiceNow marketplace.
Consulting and Advisory
Virtusa uses various internal tools and frameworks to support its consulting services on ServiceNow. This includes assessment tools to evaluate how the platform is currently being used, identify maturity gaps, and surface problem areas. To support faster solutioning, Virtusa also relies on pre-built components, deployment templates, and configuration toolkits to reduce time spent on repetitive activities and improve consistency across projects.
A dedicated GenAI Center of Excellence supports clients for Now Assist and GenAI adoption. Additional toolkits support personalization and configuration tuning, while innovation labs serve as collaborative spaces to test and develop new use cases.
Implementation Services
Virtusa takes a product-oriented delivery approach to ServiceNow implementation, focusing on continuous improvement, scalability, and business value.
Key implementation accelerators include starter stories, project plan blueprints, and other development accelerators.