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Firstsource - Transforming Mortgage and Loan Services
Vendor Analysis
published on May 30, 2025
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Report Overview:
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in Mortgage & Loan Services
Who is this Report for:
NelsonHall’s ‘Transforming Mortgage and Loan Services’ profile on Firstsource is a comprehensive assessment of Firstsource’s offerings and capabilities for the mortgage and loan sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of technology and operational services and identifying vendor suitability for mortgage and loan services in RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Firstsource’s BFS-focused mortgage and loan service offerings and capabilities and market and financial strength, including:
- Identification of the company’s strategy, offerings, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and Firstsource service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Firstsource is part of the RPSG Group, a conglomerate headquartered in Kolkata. It has 30k employees and 600 clients based in seven countries worldwide. Firstsource has built its lending services business via acquisitions. Firstsource’s lending delivers services from six brands:
- Firstsource: mortgage and loan BPS services
- Firstsource Advantage: helps customers plan and manage debt repayment
- The Stonehill Group: loan QC and portfolio due diligence services
- ARSI: debt collection services
- Quintessence: outsourced revenue cycle management services.
Firstsource’s latest acquisitions have enhanced its collections, portfolio securitization services, and AI-based process automation capabilities.