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Kyndryl - GenAI and Process Automation in Banking
Vendor Analysis
published on Sep 16, 2025
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Report Overview:
This NelsonHall vendor assessment analyzes Kyndryl's offerings and capabilities in GenAI and Process Automation in Banking.
Who is this Report for:
NelsonHall’s GenAI and Automation in Banking profile on Kyndryl is a comprehensive assessment of Kyndryl’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI and Automation in Banking and identifying vendor suitability for GenAI and Automation in Banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the GenAI and Automation in Banking sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Kyndryl’s GenAI and Automation in Banking offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Kyndryl has designed, built, implemented, and managed complex technology environments for clients for over 30 years. The BFS industry is its largest industry, representing 45% of overall revenues as of June 2025. Kyndryl helps its clients integrate AI into their client operating systems. Kyndryl deploys AI into its systems to mature its services for clients.
It has developed an integration platform, Kyndryl Bridge, to accelerate the integration of GenAI, Agentic AI, and AI into client platforms. Currently, 1.2k clients have used Kyndryl Bridge. Kyndryl Bridge uses operational data and AI to assess the entire technology environment and generate insights for transformation. It works with 100 technologies to effect transformation on its clients’ systems. Over the next five years, it will streamline mission-critical workloads, including fraud detection, risk management, payments, and client onboarding.