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Concentrix - CX Services Transformation
Vendor Analysis
published on Oct 14, 2025
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Report Overview:
This NelsonHall assessment analyzes Concentrix's offerings and capabilities in CX Services Transformation.
Who is this Report for:
NelsonHall’s CX Services Transformation 2025 profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix’s CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Concentrix is targeting a multi-modal AI-assisted customer and employee journey, providing an ‘agent-native’ interaction layer that unifies the customer journey and guides the customer via self-service. The building blocks of this multi-modal AI-assisted customer journey include GenAI and agentic AI under its iX product suite for personalized and context-aware responses.
Outsourcing clients looking for a CX services vendor with a proprietary product suite for GenAI and agentic AI platforms, comprehensive employee lifecycle management stack, sizable CCaaS implementation experience, and a strategic partnership with Salesforce, should consider this profile on Concentrix.