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Liz Rennie is NelsonHall's HR & Talent Transformation Research Director, with global responsibility for HR research and client support.
Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
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Jeanine Crane-Thompson is a Principal Research Analyst with the HR & Talent Transformation team.
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DeeAnna Warrington is a Principal Analyst with the HR & Talent Transformation team.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Oct 29, 2025
NelsonHall’s market analysis of the Reimagining Payroll Services market consists of 80 pages.
NelsonHall’s report is a comprehensive market assessment report designed for:
The report analyzes the worldwide market for reinventing payroll services and addresses the following questions:
Modern, or reimagined, payroll services offer enhanced payroll accuracy and optimization through AI with real-time processing, reduced manual efforts, and more powerful anomaly detection tools, where expert payroll practitioners are aided by both GenAI-based insights and AI aids.
Organizations looking to reimagine payroll are driven by the need to digitalize, consolidate, and scale services across their enterprise. Buyers also look for the geographical expansion of existing contracts.
The payroll services market is also driven by buyers’ requirements for greater automation with fewer manual interventions, often triggered by HCM integration needs or business change. Strong security remains table stakes for all payroll operations.
Payroll operations require agility to support ongoing business change as well as helping to navigate changing legislation. Better anomaly detection and greater automation are expected to improve accuracy and reduce the effort of payroll operations. Providers are redesigning the payroll processes, expanding service offerings that include GenAI-based CVAs as well as payroll process optimization and service dashboards.
Over the last 12 months, notable vendor acquisition/divestiture activity include: