HRO Insight blog
Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
Amdocs - Quality Engineering
Vendor Analysis
published on Oct 31, 2025
Access to this report is restricted to logged in clients with access. Login to get full access
Report Overview:
This NelsonHall vendor assessment analyzes Amdocs' offerings and capabilities in quality engineering services.
Who is this Report for:
NelsonHall’s QE services profile on Amdocs is a comprehensive assessment of Amdocs’ QE offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of QE services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the QE services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Amdocs’ QE offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
U.S.-headquartered Amdocs is an ISV/IT services vendor historically specializing in servicing communications service providers (CSPs), including telecom, broadband, cable, and satellite services, media content firms, and directory publishers. Amdocs had revenues of $4.58bn in FY24 (year ending September 30, 2024) and NelsonHall estimates FY25 revenues to be around $4.5bn. Amdocs has ~350 clients.
Amdocs’ QE practice is organized as a global studio model, with specialized capabilities across automation, AI/GenAI, performance engineering, and network testing. NelsonHall estimates that Amdocs has ~4.5k quality engineering and testing professionals embedded across its IT and network services, serving close to 100 clients. While Amdocs has traditionally been strong in the CMT sector, the industry-agnostic studio model has helped it steadily grow its presence in the BFSI sector and pursue opportunities in retail and airlines.
The practice is aligned to serve both IT and network transformation programs, working closely with delivery units to embed QE from design through deployment. It operates through dedicated competency centers focused on areas such as 5G, cloud migration, digital experience, and data quality, while leveraging a unified tooling and accelerators framework.
Buyers in the CMT sector looking for a mature, specialized and scalable AI-driven offering portfolio should consider this vendor.