HRO Insight blog
Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
Cognizant - GenAI and Process Automation in Banking
Vendor Analysis
published on Nov 21, 2025
Access to this report is restricted to logged in clients with access. Login to get full access
Report Overview:
This NelsonHall vendor assessment analyzes Cognizant's offerings and capabilities in GenAI and Process Automation in Banking.
Who is this Report for:
NelsonHall’s GenAI and Process Automation in Banking profile on Cognizant is a comprehensive assessment of Cognizant’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI and Process Automation in Banking and identifying vendor suitability for GenAI and Process Automation in Banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the GenAI and Process Automation in Banking sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Cognizant’s GenAI and Automation in Banking offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Cognizant delivers GenAI and automation services using three primary platforms: Neuro Banking Suite, Skygrade, and Flowsource. It customizes its delivery based on the domain knowledge it has gained over 30 years of working within the financial services industry. Customization is applied to subsector processes, including fraud mitigation, brand integrity, and the launch of new products. Cognizant leverages its ecosystem of vendors to create customized roadmaps and offerings for clients, transforming their operations.
Cognizant has a significant presence with tier-one financial institutions and aims to expand its presence in the tier-two and tier-three bank market segments. It has been working with one of its platform vendors to develop a tooling and automation suite that standardizes clients' AI and automation journeys.